U-Haul® Reviews

Christine S

Boyertown, PA
Wrote a review on 10/6/2014
Uhaul Truck Review
(5 out of 5 rating)

The truck was clean and the check in process went smoothly.

Distance: 10 mi
Cost:
Per. Mile:
SqFt. Moved: 1,100

Jennifer M

Warrenville, IL
Wrote a review on 10/4/2014
Uhaul Truck Review
(4 out of 5 rating)

I was able to pack three large dressers, a couple of desks, a full-size bed, and a couple of bookshelves in a 10' truck with room to spare.

Distance: 10 mi
Cost: $50.00
Per. Mile: $5.00
SqFt. Moved: 550

Michael B

Spring, TX
Wrote a review on 10/2/2014
Uhaul Truck Review
(5 out of 5 rating)

Truck was clean and ran well.

Distance: 190 mi
Cost: $200
Per. Mile: $1.05
SqFt. Moved: 1,200

Claire M

Georgetown, TX
Wrote a review on 9/30/2014
Uhaul Truck Review
(5 out of 5 rating)

It's U-Haul, they are very friendly and keep clean trucks. 5th time I've rented a moving truck from them.

Distance: 16 mi
Cost: $60.00
Per. Mile: $3.75
SqFt. Moved: 2,300

Sandra L

Reno, NV
Wrote a review on 9/29/2014
Uhaul Truck Review
(4 out of 5 rating)

Took a little long to obtain the UHaul. Company did not staff appropriately for a Saturday morning.

Distance: 50 mi
Cost: $180
Per. Mile: $3.60
SqFt. Moved: 3,000

Melissa J

Chandler, AZ
Wrote a review on 9/22/2014
Uhaul Truck Review
(5 out of 5 rating)

Great customer service!

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Alan B

Naples, FL
Wrote a review on 9/22/2014
Uhaul Truck Review
(5 out of 5 rating)

The service provided by the truck rental co was satisfactory

Distance: 40 mi
Cost: $600
Per. Mile: $15.00
SqFt. Moved: 2,000

Doug F

Gresham, OR
Wrote a review on 9/20/2014
Uhaul Truck Review
(4 out of 5 rating)

My 10 foot truck worked as good as new however it was not cleaned from the previous rental (dirt and debris both in the cab and the box) mud all over the tires and sides of the truck. No body came out at the "stop and wait to return sign" so after at least 5 minutes waiting I went inside the one person at the counter at 2:30 pm had a longgg call in detaillll with a potential customer while 2 people in front of me waited and waited after the first one was acknowledged I spoke up abruptly and mentioned I had been waiting like the sign said at return. He nicely explained that he was currently alone at the counter and that somebody would help me outside soon. It took a few more minutes and finally they did check in the rental, to my surprise he sent me back in to sign for my charges and I waited in line again. I did not expect this transaction to take so long, I ended up late for my next appointment. Would I use them again? Definitely would! I now stand much better informed, solely by experience. DF, Gresham, Or.

Distance: 30 mi
Cost: $50.00
Per. Mile: $1.67
SqFt. Moved: 700

Richard S

Pueblo, CO
Wrote a review on 9/20/2014
Uhaul Truck Review
(4 out of 5 rating)

We saved over $5000 by using Uhaul with day labor to load and unload on both ends.

Distance: 1,000 mi
Cost: $1,600
Per. Mile: $1.60
SqFt. Moved: 3,300

Kellie C

Gainesville, VA
Wrote a review on 9/17/2014
Uhaul Truck Review
(5 out of 5 rating)

I used Uhaul and had a great experience. I had to move from two separate locations so I kept the truck for 24 hours. I was able to get all of my moving done with no additional fees added on. I would definitely recommend!

Distance: 30 mi
Cost: $100
Per. Mile: $3.33
SqFt. Moved: 1,200

Sarah P

Washington, DC
Wrote a review on 9/16/2014
Uhaul Truck Review
(5 out of 5 rating)

The truck was clean and didn't break down. The moving helpers were wonderful.

Distance: 20 mi
Cost: $150
Per. Mile: $7.50
SqFt. Moved: 1,200

MJ D

Riverside, CA
Wrote a review on 9/15/2014
Uhaul Truck Review
(4 out of 5 rating)

U-Haul service was as good as I expected. Always reliable.

Distance: 120 mi
Cost: $90.00
Per. Mile: $0.75
SqFt. Moved: 300

Ryan D

Gilbert, AZ
Wrote a review on 9/15/2014
Uhaul Truck Review
(3 out of 5 rating)

My Uhaul truck nearly overheated and a coolant light came on halfway on my trip from AZ to CA with 100+ deg temps. The truck cab was dirty and so was the rear cargo area.

Distance: 350 mi
Cost: $470
Per. Mile: $1.34
SqFt. Moved: 1,800

Robert A

Cypress, TX
Wrote a review on 9/15/2014
Uhaul Truck Review
(5 out of 5 rating)

i'm a firm beleiver in uhaul now. the trucks were in excellent condition. we arrived to our destination with zero loss. The trucks were 27 foot boxes fully loaded. we drove them through mountain passes with vehicles towed behind and had zero issues.

Distance: 2,000 mi
Cost: $4,500
Per. Mile: $2.25
SqFt. Moved: 2,800

Mark C

Vancouver, WA
Wrote a review on 9/14/2014
Uhaul Truck Review
(5 out of 5 rating)

Truck was in good condition and it was an easy rental process.

Distance: 10 mi
Cost: $40.00
Per. Mile: $4.00
SqFt. Moved:

Suzanne M

Elmira, NY
Wrote a review on 9/14/2014
Uhaul Truck Review
(5 out of 5 rating)

I give them five stars plus

Distance: 15 mi
Cost: $71.00
Per. Mile: $4.73
SqFt. Moved: 1,400

Daisy B

North Hollywood, CA
Wrote a review on 9/14/2014
Uhaul Truck Review
(4 out of 5 rating)

Frank and his crew were espectacular! They were very professional, quick, efficient and considerate. Their expertise made the move much easier than I ever expected and this alleviated some of the stress cause by moving. I highly recommend them for anyone who needs this type of service. I wish I could give them 10 stars! They deserve it!

Distance: 50 mi
Cost: $135
Per. Mile: $2.70
SqFt. Moved: 1,200

Rich M

Cape Coral, FL
Wrote a review on 9/11/2014
Uhaul Truck Review
(4 out of 5 rating)

Uhaul truck was largest they had, a little worn but got the job done, also had a 6 X 12 trailer which was a treat, lol, it wasn't much shorter than most semi's, and the gas mileage was attroshous, but overall not a bad experience.

Distance: 1,150 mi
Cost: $3,200
Per. Mile: $2.78
SqFt. Moved: 1,800

Margaret M

Milwaukee, WI
Wrote a review on 9/11/2014
Uhaul Truck Review
(5 out of 5 rating)

Uhaul came through at the last minute when Budget didn't have a truck, even though it was reserved 2 weeks in advanced.

Distance: 130 mi
Cost: $200
Per. Mile: $1.54
SqFt. Moved: 1,100

matt l

Coraopolis, PA
Wrote a review on 9/11/2014
Uhaul Truck Review
(4 out of 5 rating)

Truck was in good shape and worked well, even in the mountains.

Distance: 1,000 mi
Cost: $1,700
Per. Mile: $1.70
SqFt. Moved: 1,600

Terry L

Henderson, NV
Wrote a review on 9/10/2014
Uhaul Truck Review
(3 out of 5 rating)

Over all it was just ok .in the future I would choose a different u-haul place. Did not understand why the place opens at 8. But I could not get the u-haul till after 9 . Also I did a on line check in and still did not get out of there till almost 930. Customer service? I don't think the person handling that place knows what that is.

Distance: 25 mi
Cost: $30.00
Per. Mile: $1.20
SqFt. Moved: 1,130

Marion O

Houston, TX
Wrote a review on 9/10/2014
Uhaul Truck Review
(4 out of 5 rating)

The truck i chose worked out perfect for me.The condition of truck was good.The customer service was not the best,maybe if there was more help it would have been better.

Distance: 24 mi
Cost: $22.00
Per. Mile: $0.92
SqFt. Moved: 703

Kristen R

Red Oak, TX
Wrote a review on 9/10/2014
Uhaul Truck Review
(1 out of 5 rating)

HORRIBLE!!! I already called in and told you these people were horrible. They were over an hour late, then they had to take a smoke break before they even got started. Then after one hour, they wanted to leave said it was a long way back to Dallas. Duh,,, 25 minutes. But that doesn't matter, I paid for 2 hours and they said well Derrick will give you credit for the next move. I called him, he said that is not how it worked. They should not have been wanting to leave. They were not professionally dressed and their slovent attitude was the worst. Every time I ask them to move something that they just put any where, they were slow and pissy about it. One of the guys even spilled oatmeal and didn't want to clean it up. They were horrible. My husband had to try to get things done but they had that don't give a s**t attitude. Finally I said, okay, you can leave. They were the worst ever, will not recoomend them and will totally never use them again.

Distance: 238 mi
Cost:
Per. Mile:
SqFt. Moved: 200

Janet S

Aurora, CO
Wrote a review on 9/9/2014
Uhaul Truck Review
(5 out of 5 rating)

The U-Haul only had 400 miles on it. It was very comfortable, clean and handled great. No rattles! I would definitely rent from them again.

Distance: 1,045 mi
Cost: $1,135
Per. Mile: $1.09
SqFt. Moved: 900

Derek P

Hoboken, NJ
Wrote a review on 9/9/2014
Uhaul Truck Review
(5 out of 5 rating)

Rented a Uhaul van, which I have done previously, and it was great

Distance: 80 mi
Cost: $120
Per. Mile: $1.50
SqFt. Moved: 700

Evelyn U

Redmond, OR
Wrote a review on 9/9/2014
Uhaul Truck Review
(5 out of 5 rating)

The guys in Portland who helped unload the containers were great. They did a wonderful job.

Distance: 150 mi
Cost:
Per. Mile:
SqFt. Moved: 2,100

Ginger C

Dothan, AL
Wrote a review on 9/7/2014
Uhaul Truck Review
(5 out of 5 rating)

I would highly recommend using these young men.

Distance: 321 mi
Cost: $350
Per. Mile: $1.09
SqFt. Moved: 1,000

Rob G

Winder, GA
Wrote a review on 9/7/2014
Uhaul Truck Review
(5 out of 5 rating)

I would highly recommend using "Hireahelper. They made our move easier.

Distance: 350 mi
Cost:
Per. Mile:
SqFt. Moved: 1,000

Christina F

Atlanta, GA
Wrote a review on 9/7/2014
Uhaul Truck Review
(3 out of 5 rating)

The truck rental process was easy and quick. The truck drove well and did not present any issues. My primary complaint is that they provided incorrect information on 2 occasions. The staff are not well-informed/trained. First, they told me that my items would fit in a trailer. I had too much stuff and the trailer did not work out. The second issue was that they told me I had the right hitching equipment on my vehicle to attach a trailer. I took the car over ahead of my moving day to confirm. It turns out that I did not have what I needed and had to rent a truck last-minute.

Distance: 650 mi
Cost: $550
Per. Mile: $0.85
SqFt. Moved: 450

Stephen N

Maple Shade, NJ
Wrote a review on 9/7/2014
Uhaul Truck Review
(3 out of 5 rating)

Truck was dirty and didn't have a lot of acceleration power.

Distance: 202 mi
Cost:
Per. Mile:
SqFt. Moved: 1,000

Raymond W

Lehigh Acres, FL
Wrote a review on 9/7/2014
Uhaul Truck Review
(4 out of 5 rating)

So glad it is all over and I am moved in and settled.

Distance: 1,500 mi
Cost: $2,200
Per. Mile: $1.47
SqFt. Moved: 1,600

Kim W

Fontana, CA
Wrote a review on 9/7/2014
Uhaul Truck Review
(5 out of 5 rating)

I should have gotten a 20 ft truck instead of a 17 ft truck other than that experience was great!

Distance: 7 mi
Cost: $40.00
Per. Mile: $5.71
SqFt. Moved: 2,391

Jason S

Chapel Hill, NC
Wrote a review on 9/5/2014
Uhaul Truck Review
(4 out of 5 rating)

They did not have the tow dolly we wanted, but it was because the previous customer didn't return theirs on time. There was a 1.5+ hour wait on Sunday morning.

Distance: 500 mi
Cost: $950
Per. Mile: $1.90
SqFt. Moved: 535

John F

Benicia, CA
Wrote a review on 9/4/2014
Uhaul Truck Review
(3 out of 5 rating)

U-haul didn't tell us when we reserved that they don't guarantee that a one way truck will be available. After frantic phone calls and a 60 mile drive, we found a truck. The 26ft truck easily handled all our stuff and drove well.

Distance: 700 mi
Cost: $1,700
Per. Mile: $2.43
SqFt. Moved: 1,500

Martine T

Stamford, CT
Wrote a review on 9/4/2014
Uhaul Truck Review
(5 out of 5 rating)

Easy pickup, truck was in good condition.

Distance: 1 mi
Cost: $30.00
Per. Mile: $30.00
SqFt. Moved: 1,000

Debbie S

Stafford, VA
Wrote a review on 9/4/2014
Uhaul Truck Review
(5 out of 5 rating)

truck we rented was good and the u haul stores was great to work with

Distance: 30 mi
Cost: $250
Per. Mile: $8.33
SqFt. Moved: 1,800

Jennifer B

Brooklyn, NY
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

UHAUL provided great service, we were very pleased.

Distance: 20 mi
Cost: $100
Per. Mile: $5.00
SqFt. Moved: 600

George L

New Milford, CT
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Uhaul was good to deal with as long as you understand you don't know where your equipment will come from until the day before.

Distance: 275 mi
Cost: $350
Per. Mile: $1.27
SqFt. Moved: 1,200

Todd C

Alexandria, VA
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

I ordered online. The truck was there on time for me to pickup.

Distance: 20 mi
Cost: $50.00
Per. Mile: $2.50
SqFt. Moved:

George Z

Orlando, FL
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

I have no complains at all, it was a very good experience all around.

Distance: 300 mi
Cost: $350
Per. Mile: $1.17
SqFt. Moved:

Shane B

Wilsonville, OR
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

I am familiar with Uhaul and used to work with them so I chose them. The location in Woodburn I used was great and all the equipment and truck worked excellent.

Distance: 15 mi
Cost: $75.00
Per. Mile: $5.00
SqFt. Moved:

John or Lori H

Warner Springs, CA
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Our moving experience went flawlessly. The folks in Temecula, CA were professional and very helpful. The vehicle was in top condition and we had no problems enroute. Drop off in Susanville, CA was effortless. All in all I would highly recommend U-Haul.

Distance: 640 mi
Cost: $800
Per. Mile: $1.25
SqFt. Moved:

Alexandra R

Providence, RI
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

I chose UHaul for convenience and booked online. I had difficulty with the hours for pickup and availablity of the ordered product and the staff was not accommodating at first, but eventually they helped and I was able to pick up the appropriate trailer.

Distance: 300 mi
Cost: $250
Per. Mile: $0.83
SqFt. Moved:

Mark R

Wilmington, DE
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Truck was great and easy to drive. Pick up and drop off were simple.

Distance: 500 mi
Cost: $750
Per. Mile: $1.50
SqFt. Moved:

Joshua G

Washington, DC
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Booking the truck online was easy. Pickup was also quick and painless. The truck was in great condition and performed perfectly even in some rough weather. I would definitely recommend U-Haul.

Distance: 2,700 mi
Cost: $2,500
Per. Mile: $0.93
SqFt. Moved:

Lisa B

Suwanee, GA
Wrote a review on 9/3/2014
Uhaul Truck Review
(2 out of 5 rating)

We were scheduled to pick up the truck at 9 am. We got there and the truck was not there. Apparently the person who was supposed to turn it in the night before did not do so. I understand it was not the person we reserved the truck from's fault but I do think that if you reserve a truck it should be there as we had movers ready and waiting.....

Distance: 5 mi
Cost: $150
Per. Mile: $30.00
SqFt. Moved:

Molly S

Dallas, TX
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

I had no issues with Uhaul, everything worked as I had hoped.

Distance: 280 mi
Cost: $2,000
Per. Mile: $7.14
SqFt. Moved:

Cary B

Davidson, NC
Wrote a review on 9/3/2014
Uhaul Truck Review
(1 out of 5 rating)

My experience with Uhaul was not good. I made a reservation with my credit card over 30 days in advanced. When I called to confirm it two days before my reservation I was told that they were not going to honor my reservation as they do not take reservations. I was upset as I was moving out of state and assumed when making the reservation and giving my credit card to reserve a vehicle would give me a vehicle. After numerous calls to customer service a vehicle was miraculously found. When I picked up the vehicle additional charges were not disclosed but at this point I had no other options. Dealing with customer service after the fact was a nightmare. The truck leaked and ruined my mattress and lost several boxes of books. Even with pics they basically said they couldn't help me. Would never do business with them again.

Distance: 875 mi
Cost: $2,000
Per. Mile: $2.29
SqFt. Moved:
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