U-Haul® Reviews
My 10 foot truck worked as good as new however it was not cleaned from the previous rental (dirt and debris both in the cab and the box) mud all over the tires and sides of the truck. No body came out at the "stop and wait to return sign" so after at least 5 minutes waiting I went inside the one person at the counter at 2:30 pm had a longgg call in detaillll with a potential customer while 2 people in front of me waited and waited after the first one was acknowledged I spoke up abruptly and mentioned I had been waiting like the sign said at return. He nicely explained that he was currently alone at the counter and that somebody would help me outside soon. It took a few more minutes and finally they did check in the rental, to my surprise he sent me back in to sign for my charges and I waited in line again. I did not expect this transaction to take so long, I ended up late for my next appointment. Would I use them again? Definitely would! I now stand much better informed, solely by experience. DF, Gresham, Or.
Frank and his crew were espectacular! They were very professional, quick, efficient and considerate. Their expertise made the move much easier than I ever expected and this alleviated some of the stress cause by moving. I highly recommend them for anyone who needs this type of service. I wish I could give them 10 stars! They deserve it!
Over all it was just ok .in the future I would choose a different u-haul place. Did not understand why the place opens at 8. But I could not get the u-haul till after 9 . Also I did a on line check in and still did not get out of there till almost 930. Customer service? I don't think the person handling that place knows what that is.
HORRIBLE!!! I already called in and told you these people were horrible. They were over an hour late, then they had to take a smoke break before they even got started. Then after one hour, they wanted to leave said it was a long way back to Dallas. Duh,,, 25 minutes. But that doesn't matter, I paid for 2 hours and they said well Derrick will give you credit for the next move. I called him, he said that is not how it worked. They should not have been wanting to leave. They were not professionally dressed and their slovent attitude was the worst. Every time I ask them to move something that they just put any where, they were slow and pissy about it. One of the guys even spilled oatmeal and didn't want to clean it up. They were horrible. My husband had to try to get things done but they had that don't give a s**t attitude. Finally I said, okay, you can leave. They were the worst ever, will not recoomend them and will totally never use them again.
The truck rental process was easy and quick. The truck drove well and did not present any issues. My primary complaint is that they provided incorrect information on 2 occasions. The staff are not well-informed/trained. First, they told me that my items would fit in a trailer. I had too much stuff and the trailer did not work out. The second issue was that they told me I had the right hitching equipment on my vehicle to attach a trailer. I took the car over ahead of my moving day to confirm. It turns out that I did not have what I needed and had to rent a truck last-minute.
We were scheduled to pick up the truck at 9 am. We got there and the truck was not there. Apparently the person who was supposed to turn it in the night before did not do so. I understand it was not the person we reserved the truck from's fault but I do think that if you reserve a truck it should be there as we had movers ready and waiting.....
My experience with Uhaul was not good. I made a reservation with my credit card over 30 days in advanced. When I called to confirm it two days before my reservation I was told that they were not going to honor my reservation as they do not take reservations. I was upset as I was moving out of state and assumed when making the reservation and giving my credit card to reserve a vehicle would give me a vehicle. After numerous calls to customer service a vehicle was miraculously found. When I picked up the vehicle additional charges were not disclosed but at this point I had no other options. Dealing with customer service after the fact was a nightmare. The truck leaked and ruined my mattress and lost several boxes of books. Even with pics they basically said they couldn't help me. Would never do business with them again.