U-Haul® Reviews
Uhaul absolutely did so much to help me. They solved every problem I had, and I am now a devoted fan of Uhaul services. I rented equipment, trucks, UBoxes, storage, shipping, and then more after it all arrived here. Every employee seemed to care how my move was going. It was kind of amazing. I'll be back if I ever need anything.
Just a move from a small house to a local temporary apartment before moving overseas. The Uhaul experience was good and uneventful as they did what they said and the cost was in line with their estimate. But I have to note that I had previously reserved a truck from Budget for this move and they cancelled the reservation 2 days before the pickup date and refused at the Regional Operations Manager level to supply another truck at my rental location. The morning of the move, they offered another truck in downtown Pittsburgh (10 miles away) during rush hour. Not a good business practice and because of the poor service and rental policies I will not rent from Budget again. As a result, I cannot recommend Budget as being reliable.
UHaul's customer service was the worst!! They changed my place of pick up & then they wanted to charge me an extra $100 to change the drop off place. They were rude & unprofessional. One customer service representative didn't even want to give me her name. It was one of the worst experiences ever!!!
Uhaul self-move truck is really the best value for your dollars when moving a long distance. Combined with Freight Angels loading and Little Guys unloading, this makes the self-move much easier. My only complaint is the staff at the Uhaul center that I picked up at (Middleton, WI). They were impatient, rude, and disrespectful of my vehicle - when they needed me to move my car, they pounded on my window with a fist and tried to get in my car when someone was in the front passenger position which set off the alarm -- Unacceptable. These guys need to take a lesson from Freight Angels.
They call movers professionals for a reason and John Harvath proved that today along with Hairy. These professionals surgically moved 1,400 Cubic Square Feet or 10,000lbs into a 26FT U-Haul in 6.5 hours. This includes the time to remove and restructure four hours of self moved furniture and boxes from the previous day.