ABF UPack® Reviews
Overall excellent way to move. However, they didn't ask of we had a useable driveway for the truck when I booked the trailer over the phone. I wish they would have asked that, and also told my of the liability risks we take to keep it on the street. Everything turned out fine, but I wish it would have come up on the phone before we had the trailer dropped off. They are very flexible, and it is one of the simplest ways to move.
I was extremely happy with ABF U-Pack! From the first telephone call to the last (just yesterday) working with the company has been a pleasure. They were on time with each delivery/pick-up, clear with estimates, driving time from coast to coast and easy to work with. My move was quite hectic with several last minute changes - but ABF was terrific with each interaction. I give them my highest recommendation and will use them the next big move I have.
Good service. On time empty trailer drop off and quick pick-up. Friendly drivers. Ramp provided as promised. The only negative is the wide destination drop off window. Even with a guaranteed delivery day, they could only tell us that our trailer would arrive between 8am and 5pm, even when we called the afternoon prior to the delivery day. They gave a better estimate the following morning.
Unbelievably professional organization. Incredibly responsive. I had originally set up to have three of their pods delivered for my move. The pods showed up exactly when they said they would. The driver was courteous and quick. Once we started to load the pods we found out that our belongings wouldn't fit. Even after our "purge," we had too much stuff. As panic started to set in, I called ABF and within 90 minutes they had a 28' trailer dropped off in front of our house. We moved everything from the 2 1/2 pods that had been filled to the trailer. That same afternoon ABF had the pods picked up and we finished loading the trailer. The cost of the trailer ending up less than a fourth pod. I can't say enough good things about ABF!
ABF trailers are a perfect system if you need to move a lot of items at a valued price. Their 'pay for what you use' concept saved us over $8000 as opposed to a regular moving service. If you don't mind packing yourself and hiring help with loading the trailers/moving large, heavy items - then this is a system for you!
We contacted ABF at the last minute. They delivered the trailer quickly and properly both for the loading and the unloading. We were very favorably impressed that our goods arrived one day after we did. Good job ABF! Note: The safe arrival of your goods is primarily dependent upon how good a job you do packing. This is the 2nd time we used them.
ABF worked out pretty well for our needs. They were a little difficult to schedule delivery to our new house though. I specifically stated that we could have the trailer delivered anytime but a 1 hour window since we were closing on our new house then. Sure enough that is the exact time they called to say they were delivering the trailer. They thankfully agreed to just drop the trailer without us being there to sign for it since there was no way we could be during the 1 hour window previously discussed and noted on our account.
I would definitely use U-Pack again (I used a relocube). ABF was very good as far as customer service. Some stuff within the container was damaged, however that was likely due to packing on my part - can't really control much of what happens on the back of an 18-wheeler. They were very accommodating for my offload time (I wasn't able to be there within the two free days, they waived two additional days).