ABF UPack® Reviews
Everything that was contracted for was delivered on schedule without damage to my property and goods., Delivery of the empty trailer and delivery to the unloading site was on time. the equipment was is top condition.. the trucking company (Old Dominion) was first rate and the drivers and terminal Mgrs. were movet professional and obliging.
For ABF, their pickup service was good, but their delivery service was awful. Because my move was so long going all the way across the country, I was looking for something affordable. In that sense it was worth it. But for any move shorter, I would go with a company that works better with the clients and is more understanding.
Good Afternoon I have used your services back in 2013 that was a very successful move. So this time I did not hesitate to use your services again. We this time was not as successful as the 1st. This time the person that was used in Virginia was late and came with an under age person that was not a very good helper. Then once I got to Oklahoma the helpers here were scheduled for 3 PM but never showed and never called to advised. I finally called Hire A Helper after 2 hours.Hire A Helper contacted the movers and advised I would be contacted soon. When speaking to the agent with your company I was advised I would receive 5% off off each hour the movers were late. Well I asked the movers to reschedule for 06/07/14 because no time of arrival could be provided. On Saturday the movers came as scheduled 8 AM. As the trailer was being unloaded it was determined that the sofa, dining room table column, bench and pictures were damaged. I writing this complaint to go over compensation for all items damaged by the loaders. I have listed above my best contact phone number and look forward to speaking to someone to resolve scheduling and damage issues. Thanks in advance for your attention in this matter.
Easy to use, a lot less expensive than other companies, truck was clean, ramp was easy to use. I used 20 of the 26 feet available and was billed for only the 20 I used. Three day turn around from my loading in Denver and the truck arriving in Las Vegas. Highly recommend ABF this is my second move with ABF and I will use them again. Drop off and pick up when I asked for it, great experience.
Our moving experience was easier than I expected. ABF was very accommodating and efficient. They kept us informed and they dropped off & picked up the trailers when we requested. The only problem that we had was that they said we would need one 28 ft trailer and we actually needed 1 and a half trailers.
The Phoenix side of the load/experience was excellent. The St. Louis side of the experience was less then excellent. Customer Service was not as great as Phx - on the phone. The truck was running late and no one called to let me know this. This was not cool as I had hired help from 'Hire a Helper' to be there at a certain time.
ABF/U-Pack was the best way to move that we came up with. However, they did not go all the way to the small town in the mountains we were moving to. So, we were forced to hire another mover to unload our truck and move our belongings from Lexington to where we were moving to. Definitely not cool. I noted the ABF employees did not want to lift a finger to do anything and that included the corporate policy of not letting any other local movers take their trailers to the destination and return it after unloading. Surely they could find someone to trust enough to allow this.
ABF was the most cost effective and fast delivery optiom. We are getting our stuff in 5 days with the guarantee delivery option, which gives us a big peace of mind. All other companies said it would take 2 weeks for our stuff to arrive. It remains to be seen if our stuff gets here ok, but so far I think ABF is a good service if you are looking to save a bundle on moving costs. If cost is not an issue, I would have preferred a full service moving company because you are only dealing with one vendor.