Kept in contact and updated with shipping. Very accommodating for pick up and sudden delivery address change.

I was unaware of the company's hiring of inexperienced drivers. Therefore, many of my belongings encountered scratches that could have been avoided, potentially, with a more experienced driver. Their pricing structure, however, was very reasonable. As for timeliness, they were awesome with the trailer drop-off and pick-up for the move, but they were extremely slow for retrieving the empty trailer. Neither my new neighbors nor I were not pleased with this oversized trailer sitting in front of the property for an extended amount of time.

I loved working with this group--just aren't open on Saturdays. The delivery and pick-up were within the time limits, and nothing got broken!

If I were to do it all over again, I would use the ABF UPack trailer again. I had originally arranged to have moving containers, but the moving company's truck that delivered the containers broke down and did not have another truck to use to deliver the containers. When I felt that there was no way that the moving containers would arrive in the window of time that I had available, I contacted UPack.com and arranged to have a trailer delivered 2 days later. I was relieved that ABF had availability in such a short amount of time. The customer service representatives were very polite and explained everything very well. The trailer was not new, but it was decent. The delivery and pick-up drivers were very courteous and respectful and took the time to set it up for loading and/or pick-up. Those ramps are pretty heavy, and securing those bulkhead doors are not trivial. Those drivers assisted in setting up/putting away the ramp, and securing the bulkhead. They were really great. ABF also arrived when they said they will arrive. They were very diligent with the schedule. So, far, it seems that none of our belongings were damaged during the move. I also wound up paying so much less than what I would have paid with the moving containers. The price is upfront and only changes based on how much of my belongings filled the trailer. So, not only did I have a wonderful moving experience, I also ended up saving a lot of money.

They sent a bulkhead that didn't work, so tried to charge us extra because the load shifted. NOt sure yet if they will make it right. At the other end, they are working with us to get the delivery date we need, so all in all I would say it was a good experience.

Unpack let's move again. Great experience.

My trailer arrived 4 days late.

The transportation container worked really well and this system was more efficient and less costly. The booking and pick up team were friendly and efficient. I will hire them again.

This transportation option worked well for us. The driver was very professional and courteous at all times. He was available to assist at any time through out the moving process. I opted for a live load and a specific targeted time for arrival and he showed up on time and waited through out the duration of the move. I received a call from their office in advance confirming the ETA of the trucks arrival. The driver assisted with the removal and reinstall of the bulkhead divider in the truck which is no easy task if you don't know what you're doing. Customer service, booking, pickup and drop off was extremely professional. They did their job to ensure that the process runs smooth for you. Moving is a highly stressful experience and the whole end to end process went well. I would use them again!!

I requested a live load and for the truck to arrive at 9:00 am rather than within a specific window of time. The truck arrived on time as per my request and the driver was friendly and courteous. The driver was also helpful in managing the mechanics of the bulk head in the trailer truck. I would recommend ABF and would use again.

Did someone say "ramp?" A broken ramp? Unusable, non-existent? Plus, they don't tell you that they fill up the rest of the unit with toxic chemicals that get all over your stuff. And they cut off our lock. Why? Who knows. They did get there on time, but make SURE you have the driver put the (hopefully existing) ramp on for you and walk up and down it.

Exactly what we needed for our move with a month of storage

Good service with the trailer - especially the communication. We did have a problem with the ramp provided. Why not leave the ramp on the truck? The ramp should stay with the truck - it's certainly easy to track a ramp. The company cut off our lock to add a ramp on the destination end b/c they claim they didn't know if there was one on the truck, despite our following their specific instructions on the beginning end to leave it off the truck. Poor communication internally with this part.

On time but did not provide a ramp for loading the trailer.

The trailer was delivered without a ramp. We spent four hours trying to find one because it was the weekend and ABF was closed. We finally found and rented a ramp, but it was way too short. ABF delivered the ramp on Monday, but by that time 98% of the trailer had been loaded. We have used ABF in the past without any problems, but this time someone dropped the ball.

Broken items and obvious shift during transit. It is to be expected since it was a long distance. But otherwise very happy with U-PACK. The drivers were very polite and professional.

We moved from Connecticut in July if 2015, other than we knew we wanted to live in warmer climes we had no definite destination. We planned on living in our motor home until we found a place we liked. We got rid of large furniture but had a number of stationary power tools and over 300 boxes and bundles of stuff that we packed ourselves. Our stuff just filled a whole 28 ft long u-pack trailer, but we would have rented the entire trailer anyways. he provided loading ramp was convenient but despite being made mostly of aluminum it was heavy and awkward to handle. I managed to unload it once myself but it really needs two people to do it comfortably. The trailer was old and had obviously seen a lot of freight over the years, so I'd describe it as "beat up but reasonably clean" . After we loaded the trailer U-pack it was moved to the ABF/ U-pack secure yard in Enfield CT. Where it sat thru the CT winter. Storage was $395 per month, perhaps a tad high but much cheaper than unloading a moving truck into conventional storage and re-loading it again. Obviously this was not a climate controlled storage but we planned for that. When we found our new place to live in Florida, we called U-pack and had the trailer delivered, in June of 2016. All our stuff was there in the trailer just as we left it locked with our locks on it. On the day we planned to receive the trailer bad weather was moving in so we called and asked to re-schedule for two days, no problem for u-pack. We are only about 20% unpacked and so far found only 1 cracked glass plate, remember however that we packed the stuff ourselves- hard to blame U-pack for that. Others have pointed out that the u-pack trailers are not fitted with air suspension like many moving trailers, true, we just anticipated that. For us it was a convenient and economical way to relocate. U-pack customer service varied a bit from good to great. Occasionally the fact that you are dealing with a commercial trucking company (not a residential mover) came through but overall they were responsive and cooperative (sometimes the cooperative part needed a nudge) . We used hire a helper on both ends of the move.

UPack was wonderful at a great price. If I move again and I hope I don't; I would use UPack again in a heartbeat.

Excellent at dropping off the truck and cube. Picked up the trailer at the time they offered. The cube was picked up 3 days late with poor communication (why can't they call to keep in touch?) I called every day asking for a pick up.

Very efficient, with good communication. Several items were slightly damaged in transit, which I think was the result of the way that they packed the truck.

We used the ABF trailer and it was a great experience. They work with you every step of the way and give you confidence that your stuff is protected and secure. Of course, it is not for everyone, as you need to do extra work to load the trailer, but using Hire-A-Helper took care of that and saved us over $2500.

We ended up needing a few weeks of storage prior to moving into our new place, u-pack offered an easy option for this. They dropped the trailer off on time and the driver even spent extra effort to fit the trailer in a street spot in front of our house, despite wires and trees that blocked our initial spot. The option to have them store the whole trailer was great and avoided us unloading and loading into a storage unit.

No problems, arrived before expected.

Great price to go from Florida to Tennessee. I would recommend hiring professional loaders to tie everything down and get it in the trailer for a move long distance.

so easy to use this service and the price is much less than anything you could rent yourself, or PODs.

They dropped it off. I had it loaded the next day and they came and got it. Sweet, simple and easy.

The trailer went from Kansas City to Raleigh NC with no more than a slightly wet box and nothing broken Although, the trailer didn't come directly to NC, I believe the trailer was shared more than once along the way. Pick up in KC was later than we were told. We were given a 7am to 5pm window for drop off in NC which made it hard to schedule moving help. We were told we would be able to schedule same day turn around on the trailer in NC and that wasn't possible.

We haven't picked up the load yet, but they were 6 days early, and the dispatcher in Portland is very nice about letting us wait a few days to call for delivery. We do know that the bulkhead is where it's supposed to be and everything looks good from outside.

Moving can be a nightmare, but this company made it an easy transition. Truck was dropped off and picked up like clock work. The drop off was the same. I would use this company over any other out there. Thanks for the great customer service. The driver that dropped the truck off in Jane was fantastic. I want you to know how much I appreciated his help. Thanks so much for the great service.

Much of my household goods were damaged, and the driver on the originating end misquoted the amount of space used, costing me an additional charge excess of 200.00. To date and after addressing the issue, my funds have not been returned to me.

Worked as advertised.

Cost Effective, easy to use and household items arrived on time as planned,

It turned out that the space needed estimate based on their formula didn't work for me because I have so much nebulous junk!! The estimate was for 23 linear feet and they sent a 28 foot trailer. I filled it and had about 13 linear feet left to pack!! I was more than distraught because I have to be out of my house in 2 days! I called UPack and they calmly took care of taking the filled trailer and dropping off another. They clearly understand the stressors of moving and try (successfully) to relieve as much of the strain as they can.

Everything arrived on time and in good condition.

2 ReloCubes were dropped off & picked up on time at old house. Dropped off at new residence 5 biz days later. All drivers were very nice & pleasant to work with.

Prompt and friendly.

The only issue I had was that the hub at my destination is closed on weekends and there's no voicemail so even though I was instructed to call immediately once my ReLoCubes were empty, I had to call again after they reopened on Monday morning.

I have used this method of moving several times. Drivers are always easy to deal with and professional.

trailer dropped off just where we wanted it and picked up right on time.

We were not sure how much space we would need to ship a lot of large pieces of furniture. So we chose to rent the trailer because of the flexibility of using and paying for only as many linear feet as we needed. We live on a narrow street with a short driveway. The truck driver did an excellent job of maneuvering the trailer into the space we had without infringing on our neighbor's ability to come and go during the three days the trailer was there. The trailer was delivered and picked up at the scheduled times. Everyone I had contact with during the booking and delivering process was knowledgeable and helpful. The trailer was clean and had everything in it that was supposed to be there ... ramp, divider panel, pad lock. The whole experience was exactly as my best case scenario imagined/hoped it would be. I would definitely use them again.

Totally honest and helpful - they work hard to get you the best deal...they must not be working on commission :-). Everyone, from customer service, to dispatch, to the drivers and the reps at the delivery terminal have been incredibly courteous and professional. Because the amount of stuff I had was in between sizes for pod-type units, they recommended I use space in a moving trailer, which ended up being very cost effective, especially when I chose to pick everything up from the terminal, instead of home delivery. My only complaint was that, due to the heavy rains in California, there was some water intrusion behind the wheels of the truck on the floor of the trailer, which was likely to get worse on the journey from SF to Denver. I purchased a large tarp to line the floor, and the ABF guys had no problem reimbursing me the cost. I really appreciated their respect for the customer experience. They truly are not like other moving companies.

On time. Clean. Organized.

I had not moved this way before. As I compare costs, it was not much more than driving a U-Haul. The only difference was my stuff was in storage for 10 months. I did not have to unload and load again, they just left it in the trailer. When I needed my things, I called and the trailer was here a week later (1000 Miles).

The man who dropped the trailer off was a bit late but was friendly and explained what needed to be done and how I would be charged thoroughly. The truck was clean and the ramp in my opinion was better than that of a uhauls as it was a bit wider and had more grip for the workers.

The driver who dropped the trailer in ATL was extremely unfriendly and not very helpful. The trailer was full of mothballs that I had to try and clean out to kill the smell. The upside was that the drivers and terminal in KNOXVILLE TN were extremely friendly and helpful. Unfortunately no ramp was left on the trailer by the Knoxville terminal so we had to offload all of our home by hand. We still have items on the trailer waiting for a ramp.

Using this service did make the moving easier. It is a very effiencient way to move. It is also cost effective. The main thing I do not like is the estimations on pick up and delivery dates and times. This make it hard to plan a schedule. However, when the company didn't follow through with one of their promises, they were very respectful, courteous and followed through with making everything right. Thanks Upack for all your help. We will be using them in the future.

Wonderful company to work with.

On one of the busiest weeks possibly of the year in Sarasota Florida, the week following Christmas, this trailer arrived exactly as promised, and the team I spoke to was very pleasant and responsive. The move was from New York, the truck was clean, delivered, picked up, all as ordered. We booked 17 feet, used 16 and they adjusted the price down as promised.. it does appear that I have a significant amount of damage but I'm told that this is due to improper packing, for a long distance move.... by the firm I chose. And nothing to do with ABF... Nevertheless if I ever have to make such a move again or even a short one I would not hesitate to use this firm. I strongly recommend using tie straps,,... I also did not have a lock that would fit. Their equip..so I recommend taking a photograph of the information and going to buy a lock before you finish your packing. Found having the measurements of the height and the width and the depth extremely useful. Also the total length of the truck including the ramp, their site was filled with all the information you would possibly need to plan an intelligent move. It's normal to think primarily about the ramp and how much feet you need behind the trailer, but there's a great deal of space you need in front as well. One piece of advice if you're on a city street. The cab that came bringing my trailer was enormous. Bigger than the one that came to take it away. If I did not have many many spots blocked off in front of my house, I don't know how this would have been accomplished. ..also necessary...To get in front of the trailer of course to hook it on to take it away.,, very impressive all around, to have a company that fulfills its promises.