Best pick-up and drop-off the driver was amazing and helped me with all of the equipment. Borh drivers I met were incredibly kind and did whatever they could to make my part easier. They were also very professional and good conversation.

Plan on the entire 27 feet for a 4 bedroom house with basement. The ramp is really steep and is really the only drawback.

They did what they promised

very good and on time. Best thing the price are very flexible (depending on length of trailer usage), accurate without hidden cost. Also you will be putting and opening your lock so least chance of loosing any item.

ABF did exactly what they said they would do, were punctual and easy to track. Service can be improved by having a wider delivery area.

The trailer leaked slightly in the front corner. We saw it was wet inside, so we put waterproof goods there. Seattle end was well organized and efficient. LA end needs help with organization. The LA end did not come at the time specified. Numerous calls needed to even schedule a delivery. We got there in the end.

I think they're very good although I had some property which ended up being damaged. This may or not been cause by the trailer going over potholes, bumps, railroad tracks, ect.; however, the damages may have been the direct result of poor and reckless loading practices by the loaders of the company I hired to load the trailer.

Dropped off and picked up on time, drivers were great.

They were extremely helpful and have an outstanding dispatch service. I recommend highly. Outstanding support and service.

All employees were very polite and helpful.

My experience with ABF Upack was difficult. Not a horror story like you sometimes hear about, but there was a lot of room for improvement. Loading - there were some coordination issues regarding the trailer availability which caused about a 15 minute delay in loading. The bulkhead was damaged making it very difficult to install. Cross country - no issues that I'm aware of and the unit arrived in Fort Worth relatively timely. Request for delivery - since ABF wasn't open on the weekend, there was a built-in delay since we learned we had been approved for our rental home on Friday evening. Once I called Monday, I was told it couldn't be scheduled until Tuesday. When I called back on Tuesday they said it wasn't scheduled because I had a balance due. This balance due was due to the change from a terminal delivery to a door delivery, so the charge was reasonable but the delay irritated me because they could have told me that on Monday and I'd have happily paid it. They did "make up for things" by getting it delivered to me at 4:30pm Tuesday and the movers I selected on Hire a Helper saved my bacon by being able to do a same-day unloading. The damaged bulkhead was loose upon delivery though the driver said it wasn't loose when he loaded the ramp (he was believable to me). Condition of the trailer - only upon unloading did I find how filthy the trailer was and our bed box spring is permanently dirty now. Would I use them again? Maybe - but I'd be a lot pushier about the pain points I experienced here. Since a trusted friend had recommended them, my experience was doubly disappointing.

The container arrived at the loading end very dirty. The floor was covered with blue slimy liquid and absorbent gravel that had been thrown on it to try and remedy it. Two of us spent 2 hours mopping and chiselling it out before we could load. The dispatcher for ABF threatened to cancel the delivery when we complained which compounded the stress of the situation. UPack did reimburse us $100 for our trouble but we would have preferred to have had a clean trailer upon delivery. Other than that the move was fine and it arrived earlier than expected with no other problems.

A little expensive but very convenient and cheaper than PODS. We way underestimated how much space we'd need and it was so easy and not too too expensive to use twice as much space. The customer service was really good, the drivers were very professional (and skilled when the delivery had to back up a long driveway with a semi...), and overall it was easy to get things packed, picked up, delivered, and then picked up for the last time. I will say it took like 5 business days which is kinda long, but overall very pleased. The silver shavings (or whatever) on the inside of the truck did get on EVERYTHING so if I did it again I would drape everything in blankets.

Load up went well, things are on schedule

Several different drivers with our project. All great!

Originally the price was the best of all the other movers I checked with. I did not have professional people load my spot on the truck, so I ended up using more space than I wanted to. We did not load to the ceiling, went out more than up. Our fault, not theirs. Arrived a day or two early and was brought to my storage unit. The origination driver who dropped it off in Las Vegas did no explaining of anything. The driver who dropped it off at my destination in Palmetto Fl was wonderful. Very helpful patient guy. His name was Brian. Overall I am pleased with the service and would probably use it again.

They arrived and moved the trailer in a timely manner. Because we were scammed buy the person buying our home and the trailer was loaded we had to ship to their storage facility. The storage cost as way high - $900/month was not impressed with the high price.

Excellent service, communication, storage, etc.

The informational videos provided by UPack were dated and no longer applied to the equipment they provided, but they also provided additional equipment that I was not expecting. The dispatchers and drivers were very friendly and took time to explain to us how everything worked and our next steps in the process.

Frank at El Paso office was great—helped me out by getting a second trailer out to me promptly—the loading service put me way behind schedule due to their poor work and laziness.

We typically drive a rented moving truck ourselves but this time went with a freight truck for the sake of ease. We will most likely never do this again. Many of our belongings were broken and although most of this was due to the movers who loaded the truck, we also believe the truck itself caused damage due to not having the proper shocks like the smaller trucks. It is a hassle to drive a rental truck yourself, but it seems to be a better option for having your belongings arrive safely.

Their service in this area is limited but they still did their best to help me.

Whats great about Upack other than the great prices is the fact that they are so flexible on delivery and will hold your goods in the trailer no unloading to a warehouse and losing stuff and breakage

The drivers was very good.the office well very ?????

All the people I worked with at U-Pack were friendly and helpful. They more than met my needs and requirements for this move. The only issue we had was with the partition wall. The slip joints were very hard to move and one of the bars was bent. We had to use a large hammer to get it locked in place. To remove the wall, we had to partly disassemble it. Otherwise I would use them again but, would check the equipment a little better next time. That is the reason for 4 stars instead of 5.

Great way to move and not have to drive a truck cross country . Let the pro's do the driving, thanks to truck drivers.

Good on time delivery

The trailer arrived on time in good condition for us to load and unload our stuff. The drivers were very friendly, and the customer service was excellent throughout. We definitely recommend this option!

Price was great. Company was responsive and helpful when it turned out we couldn't drop the trailer at our new location (had to go to depot instead). Trailer got dropped off and picked up on time. Got to our new city days ahead of schedule. Only hiccup was that we had scheduled movers to get the stuff from the depot on a Saturday - which UPack told us was fine - but when the depot called to let us know our stuff had arrived, they said they were only open Mon-Fri. We were able to reschedule the movers and the pickup went fine. Despite that, I would recommend UPack again.

Richard was amazing and kind. Even when I needed another pod, he took care of me. Because of him, I would use UPack again

They were by far the cheapest option unless you drive a truck yourself.

On time, good communication, highly recommended

Already reviewed previously on the U-Pack site. This company did a great job with communication, setting expectations and then meeting them. We thank them for the good experience for this move.

U-Pack was professional and reliable. Everyone from the dispatch unit to the drivers were top-notch. Excellent communication throughout the move.

Best customer service I could have ever asked for! Professional, accommodating, polite. Can't say enough good things about this company. LOVE them!

Furniture is still in transit, too early for a complete review

Great organization!! Very helpful and the driver, Rashad, was a great guy. Able to back it into a small driveway and very helpful. Just make sure your loaders are good at packing a freight truck.

Although it was the cheapest option available, many things were broken upon arrival and almost all our boxes were smashed from being taken on and off the trailer so many times and the travel.

Great communication and timely service

The company picked up the trailer on Friday the 14th of September even though we were supposed to give them more of a 24 hour notice. The only comment I have is the trailer sat in Kansas City, Mo from Sunday night, the 16th and did not get delivered until Wednesday the 19th, which I thought was a bit frustrating. We did get it unloaded on time, but am happy with the company and would use them again.

Worked out very well. Only complaint; drop off told me I could set up a 4 hour window for delivery day. However on delivery day they informed us there is no window, and drop off would be from 8am to 5pm. Property arrived safely and in one piece. I would use them again, if needed.

Amazing company. Very accommodating and good communicators.

Trailer arrived on both ends perfectly, excellent communication, excellent customer service, cannot thank you enough! 5-Star!

quickly got us a 2nd truck when we needed it. Didn't know we had to pay to get a 2 hour guaranteed window. did end up paying the extra $50 so we could coordinate the 2 containers with movers. both containers can't be delivered on the same day

Great way to save in your move.

The trailer was on time for packing and delivery. I would use them again for boxes items only not furniture. It would be nice if they provided netting between boxes to keep things from moving. It is a rough ride and that can be seen by rub marks on boxes, etc...Good company for boxed items only.

Third time using them. They did a great job as always.

On time, courteous and good communication.