ABF Relocube® Reviews
I must have called the company a half dozen times due to complications with moving logistics in my city. I also had to last minute change the loading location and add an additional cube. Upack was so understanding and helped me make all changes necessary. Moving cross country felt daunting but they have made it very easy.
I was able to fit so much more than I ever thought possible in two cubes. The cubes arrived right on time and they were picked up right on time. Having the ability to control when the cubes arrived at my house and when they would be deposited at in my new driveway was the key to completing a successful move from Vermont to Maryland.
We were so surprised by how much movers were able to fit into each Relocation Cube. We even had room left over in the 4th cube to bring some things we'd thought we'd need to leave behind. Cube delivery and pickup was very easy, and 4 cubes fit easily on our driveway. We chose this option in part b/c we needed storage until we found new housing, and this was a great solution for moving + storage!
The driver was absolutely polite and professional and was extremely helpful in showing the truck features and discussing pick-up and scheduling. Drop off and pick up fit right in with our needs and transportation timeline is flexible to help us take a lot of stress out of rushing to out of state location. All the cargo is safe and secure and in great hands.
The relocube is great for boxes and other items but do not recommend it for furniture. We only moved two pieces of furniture (IKEA shelving unit and a brand new filing cabinet with outlets and a metal supported shelve). Both of these items broke into many pieces during our move and are not usable. We secured all items with bungee cords and were told to pack high. We packed every inch of this cube very tightly and it was secured before pickup. Bungee cords did not do the trick for the jostling the cube endured during the ride. A few other boxes were smashed and a few other broken items occurred as well.
What I got will work, but I had some issues. I was specifically told "a 10 foot trailer" and instead got a 28 foot trailer which wouldn't fit in a convenient place. The inside was splintering, and the trailer didn't have handholds to climb in or a way to keep the doors open while loading. If I weren't on a tight schedule, I would have arranged another company after what showed up to my door.
I found UPACK staff, when we first called to reserve the pod, very helpful and professional. Staff delivering and dropping off on both sides of the move were polite and professional as well, and the pod arrived earlier than expected at our new place. This was our second time using this service and they were great again. Highly recommend this service for long distance moves!
We had a really good experience with ABF and the UPack Relocubes. Local vendors delivered and picked up cubes timely, answered questions about delivery / ability to place in street vs. drive, and drivers provided good instructions to ensure doors closed properly/water wouldn't get in, and were professional and friendly. Used 2 cubes to move approximately 2 rooms worth of items.
ABF does not appear to communicate with their own subsidiary, UPack. This is a problem. There were weather-related delays for the shpping containers. I had NO PROBLEM with the delays. My issue is the lack of communication between the two parts of the same company and with me. This is what lead to the cancelation notice, I guess. I would not use ABF-UPack again.