ABF Relocube® Reviews
I would have spent less money if Upack provided the option to store the container before relocating the cube. I unfortunately had to pay twice because I temporarily stayed out of state trying to figure out if I wanted to live on the West Coast. After several months, I decided to go elsewhere; hence costing me more money than I would have preferred to spend. If there were more size options, that would great.
This is the 2nd time I used ABF U-Pack CUBE service because my 1st experience was so positive! I, again received superior customer service from the initial phone call to the delivery of my cube, to the pick up of my cube. I highly recommend ABF-U-Pack - the customer service culture of this company is the best I've experienced in years! (Transportation from Florida to AZ, plus storage.)
Disconnects with the customer service value at service centers in the origin and destination areas. Spoke to a consultant they said didn't have to have a destination address it would just stay at the local service center, also told me same day delivery and pickup was something I could arrange if necessary. Once address was determined I was informed that it needed to transfer to another facility due to the address I chose, incurring an additional fee and 4 extra days (it was 25 minutes away). Also, no same day drop off and pickup could be arranged. This was needed as I was using a storage facility. The origin facility was better as I was able to arrange 2 hour timeframes for drop off and pickup and better plan. The destination stated no drop off until after noon, but ended up dropping items off early in the morning. I didn't get a text until hours later that it was dropped off, thus throwing things off as I had scheduled professional unloaders. My advice is to call the anticipated service centers a week or two beforehand to see what their capabilities are. Though the consultants may claim one thing the service center may not be able to. Also, unlike PODS you can't access the cubes while in storage so you would have to ship to an actual storage center if you want to be able to do that.
I was nervous about how much of my stuff was going to fit in the Relocube but thanks to my movers we managed to get a queen sized bed, desk, dresser, nightstand, coffee table, bar cart, tv piece, kitchen table, and all of my many boxes and pieces of luggage. I definitely wouldn't have been able to fit all of those things in by myself and to maximize the space it really helps to have movers who are "Tetris experts" and can figure out how to best use every last inch. But with the right movers, this worked splendidly!
UPack did a great job with our cubes - every step of the way they were on time, friendly, and professional. We took 2 weeks to pack the pods, then they were transported 800 miles, put in storage for 30 days, and then delivered to our new home after we arrived. Excellent customer service and easy to work with. Our pods made it safely to their destination.
ABF driver and dispatcher were helpful and explained their part in our move very well. The trailer was dropped in our driveway and then picked up after it was loaded, Very cost effective way to move when combined with a loading crew compared to renting a truck, having to pay for fuel and then having to drive the rental truck. the trailer was 28 feet in length and the cost is based on the footage used in the trailer. We used 25 ft of the trailer
We moved to Fl with upack and it was superior . This move back not so much . We put a lock on the truck which was com Pletely full and when it arrived the t locks had been cut off and the wall had been removed and the ramp had been moved to the inside of the was causing stuff to shift and damage some our furniture . There was no reason for the lock to be removed . Would not use again .
For the price can't complain--much cheaper than Pods. Outsource the local moving to local companies. Only move containers on business days, which can lengthen the timeline. Also require needing someone there for container delivery to sign. Their small container is much more maneuverable than the pods small container since they just use a forklift and don't need that silly platform rig on wheels that the pods company uses.
I am using a U-Pack Relocube for our move to Washington. Very happy and satisfied with them. Customer service is outstanding: I called several times to make changes and the representatives were always understanding, kind, and patient. On dropoff day Pat delivered my unit. He was great as well, very pleasant, explaining the process, and answering all of my questions. I'm very happy that I decided to use U-Pack!!