PODS® Reviews
PODS was absolutely amazing! So glad I chose them for the move. Customer service was there for me 24/7 if I had any concerns. They walked me through every step of the way from booking and billing to pick-up and drop off. I hope I never have to move again, but I would hire them again in a heartbeat if I needed to relocate.
We had used this company before and really liked our experience so we chose them for this move because of that. It was also convenient and fit our need as our move from one home to another had a lag of four months. Pick up and delivery were a breeze. Only caution is pad the quote they give you. Unexpected fees popped up that we weren’t anticipating. It was not helpful at a time of many expenses budgeted for our move but fortunately we were able to pay them. Other than that, the experience was a good one.
I have a love hate relationship with this company. We had a lot of miscommunications (about necessity of moving permits, available discounts, services offered and scheduled) that I barely rectified in time for the move. On one hand, it is convenient to have a storage container driven to your house and taken off to storage. On the other hand, it was genuinely a miserable experience getting accurate information from these people on the phone. I'd call one day, someone would say one thing, then call a few weeks later and someone would say something else. Everything worked out, but only because I kept calling to check on everything. It was not a one-and-done, set-it-and-forget-it experience. Finally, the price I paid felt high, despite discounts because of all of this. IDK if it was worth it for the "convenience" considering the scheduling and planning was such a mess. For this move, I didn't really consider other options other than PODS, since they are the go-to for the services I required. But after my experience, I will likely look into other companies that provide similar services the next time I move. P.S.: The day-of, the PODS truck driver seemed like a cool guy, so no hate for him. P.S.S.: I don't know how many miles their storage facility is from my old apartment, so just put 1 to be able to submit.
We did a separate review on their page, but we will never use them again! Their phone staff is not in the US and they could never speak to a manager when there was an issue......and they were many! The drivers were polite, but they don't make the rules so they can't fix any issues with scheduling or parking or anything! Won't go into anymore detail but won't use again.