It's a rental. Not much to say.

Super cheap and very efficient

Andrea and Chris were awesome

Easy rental and pick up process. Truck was clean and drove well. Staff were especially friendly and helpful. The store that we picked up from was clean and well stocked with moving supplies.

They were excellent. Easy pick up & return of the vehicle

Hire a Helper did not coordinate the truck rental for me, however I would like to say that we had to drive 600 miles thru rain and mountains and very skinny roads and the truck was in very poor driving condition, the alignment was way off and the tires were fish tailing, it was a very scary and stressful 600 miles. I will be speaking with UHaul about this.

Great, no complaints

Uhaul helped in the 11th house after a mishap with a competitor. I will be using Uhaul for any local moves in the future. Great customer service. I felt valued working with them.

Trucks had bad tires, mechanical issues as a result got much worse fuel mileage than advertised.

Chairs, large curio cabinet, and numerous boxes

Very great truck rental company

Very good equipment and service

Great customer service and professional!

They were very accommodating of our schedule, were courteous, and helped with suggestions for our needs. I would highly recommend them.

I am giving them below average because we reserved a 15 ft truck 3 weeks in advance. They were paid $1,800 with the reservation and we still had to put gas in it. This is totally an outrageous amount for one way! The day before picking up the truck, they said it would be no problem. Then the day we were to pick up the truck, they called and said there was no truck! Are you kidding me? My husband had to drive 2 hours round trip to another city to pick up a truck. They didn't offer to go get it and it was their screw up. Gas is very expensive in Canada. This is totally unacceptable! As compensation, they didn't offer money off the bill, they offered an extra day, we didn't need it. They offered extra mileage, we didn't need it. We had everything planned so these offers were not helpful. Then they told us where to take the truck back and it was close to where I moved. At the last minute, they said we couldn't take it there, we had to take it a further distance away. We get there and parking was at a minimum and people were jockeying for a parking spot and waiting in line for a truck. Again, totally unacceptable. We just wanted to turn in the truck and leave. We were tired from moving from Canada to S. Carolina. I would not use Uhaul again if I could possibly help it. Shame on them!

We rented a 6' x 12' cargo trailer from Uhaul. It was easy to load, easy to tow, and easy to unload.

Booking was easy. Customer service at pick up was awesome. Truck was in good condition. Since we returned after house, we had to use the UHAUL app to return it. The app was not working, nor was the website. 45 mins later I was finally able to get it to work. Drop off was frustrating as the only other option if you aren't able to get the app or website to work is by phone for $20 service charge.

Everything as promised

Pick up was 90 minutes from original location. Trailer was scheduled for pick up from another location but they had 4 trailers available. No gas in vehicle at pickup. But drop off was easy and great. Would still use again.

The equipment was in good shape but we were hit with a surprise weekend use fee we were not expecting.

Truck was in good shape. The cab was small and crowded for a 10 hour drive.

Was able to upgrade to a bigger truck on the spot.

ACCIDENTALLY CHARGED FOR 4 DAYS INSTEAD OF ONE, BUT JANET MADE IT RIGHT IMMEDIATELY!

UHaul is easy to reserve and easy to use; however, they have added a lot of fees since I last used them for an in-town move. They have a cleaning fee that starts at $20 and slides to $300, as well as a "convenience fee" if you drop the vehicle back to the location outside of business hours. In addition, they are pretty stingy on the gas stipend - for example, I was given a truck with 1/8 tank of gas and told that if I brought it back with 1/4 tank or more, I'd receive a $40 gas reimbursement. So even though my rental was "only" $65, I actually paid $105 including gas.

Did what it had to do to get us moved but were a little unorganized with the return -- called later in the day to ask where their truck was and it had been turned in at 07:30 am. Was a 20ft truck.

The door was frozen shut took 10 minutes to unfreeze it.

Rental was efficient

There was a mix up as to where we had to pick up the truck. Once we settled that, the rest worked out well.

Lowcountry Ace Hardware is the place to go for Truck Rentals!

bad review is not Uhaul fault, but location on Hwy 410 was awful and didn't allow for onsite parking. I didn't know that and additionally the guy helping was like "if you park around here good chance something will get stolen" sheesh. So I had to park 20 minutes away walking at a gas station so he couldn't call his buddies up to steal my catalytic converter.

Great service from departure and arrival point!

They were able to assign a new clean 25 Ft at the last minute!

Nice truck. Easy process

Great truck! Rode well and easy to maneuver.

We used a 2 bedroom truck and auto transport to drive from IL to NJ. Overall, a good experience. Be prepared to have an audio cable for any music due to horrible speakers from the radio. We drove with no music except our phones. There is no cruise control, so we had to take frequent breaks. The ride was pretty smooth and the interstate trucks are much nicer than the local ones.

I had made reservation early December for a 24ft. truck. I received an email the night before I was to pick up truck with order to go to another location to get the truck. The next morning went to the 2nd location and they had no knowledge of the reservation and no truck. The manager (Reed I think was his name) kindly looked on line to find a 24ft. truck and nothing was in Bend but one was about an hour away. I could not go there as my ride was a city bus and the bus had left while I was trying to get the mess taken care of. I started crying and was at a lost of what to do. The manager was very helpful and took care of my complaint to regional U-Haul. The complaint was responded with a third location where the truck would be delivered in an hour. Truck did show up but I had problems with the rental due to types of payment the rental place had. Approximately was 3 hrs. later. I have not used U-Haul before and if I was to move again, would not. I was disappointed that the other companies I have used before did not go to Spokane without a cost that was 3 times more than U-Haul. If you can, find another company.

I have used haul trucks many times never an issue trucks are always in good condition

the truck was clean and items requested were in the truck

They switched my pick-up location the day before my move from a U-Haul store to an affiliate (car repair place that rents trucks). I booked due 7:30am pickup but the new place didn’t open until 8:00am. That’s when my movers were arriving. Also I had to stop at the original U-Haul store for supplies because the other place didn’t carry any. All that cost me about 45min when the movers were on-the-clock. They managed to finish in the scheduled 2 hours though so it didn’t cost me thankfully.

Picking up the truck was a bit of a hassle - the first truck didn't work and the second truck didn't have gas so we had to stop to fill up. They reimbursed the cost of gas. We used the next size up that was recommended for our move and that worked well. We would probably use Uhaul again.

I used uhaul they were just okay on the return

We needed a bigger truck. Got a 17', but a larger truck was needed for one trip.

Pick up and drop off was a breeze.

Although the Customer Service agents were very kind and understanding and gave me a total of $100 refund, The truck was not at location when picking up. Drove 8 miles to another location, but they were closed. Drove to another location 15 miles away. Truck was in the mud and "clean enough". Drove home, and the passenger mirror was vibrating loose, had to call service and they fixed, but was a 5 hr wait (not a big deal, we were loading the truck). While driving from Cincinnati to Orlando, the truck vibrated horribly when going over 60 MPH. Found out that the cause was "mud in the tires". Not a great experience, however, the savings from U-Haul vs a moving company made it worth it. $2,000 vs $8,000, your gonna have to expect issues, so this wasn't so bad.

Truck was clean, fueled and ready to go.

Well, the check-in process is difficult. Had to be done online, and kept getting "server not responding" errors. Process involves you agreeing to the existing state of the truck, taking pictures is you disagree with the comments, etc. You upload a picture of your drivers license, then they need a second point-of-contact that they can call to verify it's you who is checking out the truck. I understand it's necessary, but it's a timely process, and when it's biting into your rental period by 20 minutes, it gets frustrating. Not UHaul's fault, but the place I rented through did NOT give me all of the equipment that I'd paid for - rented an appliance dolly, a furniture dolly, and 6 moving blankets. All that was on the truck was the appliance dolly. Fees for the equipment is per day, by the way. So $5/day for the moving blankets makes $15 for the 3-day rental period. Not a lot of money, but I had to go buy my own blankets and furniture dolly to augment the one appliance dolly they gave me. All complaints aside, the truck started every time I turned the key, it hauled the furniture, and it did the job. For a total of ~$350 for a 3-day rental, it was acceptable.

got the truck I needed, when I need it and was able to do a one way drop off..

they were also very nice they were ready for me when I got there and did not cost a arm and leg I would use them again