U-Haul® Reviews
Once we got the truck it was a breeze. Getting there was a huge pain! I made the reservation online for a 17 ft truck for pick up at 9 am (movers were coming at 10 am). According to the online instructions, I was supposed to receive a call from a representative letting me know where to pick up the truck (I could only choose a preferred location online). I never received a call so I called on my own the day before the scheduled pick up. The representative informed me that the truck would not be available until noon. I told him that time did not work for me and that I needed it at 9 to be ready for my movers by 10. He made no effort to help me make other arrangements so I called another local Uhaul dealer (in Laurel MD) and spoke to Jonathan, who was able to get me a truck for 9 am pick up the next day with no problems. He saved the day! After that, pick up and drop off was a breeze. Would use Uhaul again but it seems like you're better off just calling your local dealer rather than trying to book online.
I rented a 26 ft U-haul truck and an auto transport with my van on back. Though it rode like a truck there was ample space and worked well for what I needed. Customer service was fantastic on both the booking, pick, up and drop off points. I would definitely use them again and have over and over again!
I rented a 26ft U-Haul truck for a one-way trip from Colorado to Arizona. The U-Haul employees were very helpful and ensured all the equipment was ready for the long trip. The truck was easy to drive, reliable, and handled nicely even though it was fully loaded. It had much more power than expected and kept up with the Interstate traffic flow. I've previously rented trailers and trucks from U-Haul and am always a satisfied customer.
The U-haul Truck was a gas engine so I was a little worried on it's ability to climb the hills with a load and worried about the gas mileage as well. And I was surprised. The truck performed great and surprisingly a much smoother ride than what I've used before in the bigger trucks from Budget. Plus didn't use as much gas as I had thought I would.
What can I say. UHaul is the same steady, reliable service it has always been. That's why I keep going back when I need a moving truck. I moved my son from Boston to Dallas, TX about 5 years ago and he rented another well known brand. I expected it to be a better truck but it was not nearly as comfortable as UHaul trucks and more expensive. Go UHaul. Can't be their price for a dependable truck.
Worst experience of my life especially when I was a customer spending close to a $1,000 for 2 trucks and a trailor. Still waiting on a call from the regional manager. He was suppose to call me today. Never heard from him. I dont really expect to. They acted like tjey just wanted me to go away. Wrost customer service ever nice enough just completely incompetent.