Rented 20' truck and tow dolly for a 200-mile one-way move out of state. Given location of both at the same pick-up point two days before move. Day before: tow dolly location was changed to another site an hour away. Inconvenient on an already stressful day, but I understand the difficulty in scheduling one-way trucks during peak season. Truck was in good condition, tank half full. Customer service of all U-Haul employees from phone scheduling to pick-up/drop-off was stellar throughout. Very helpful and friendly. Can't beat the price!

Everyone at the Uhaul store in Schererville was super helpful and knowledgeable about what I would need for our out of state move.

I always use Uhaul when I move, it's portable and convenient.

At first they gave me a truck that seemed to not run well. Seemed like it had a miss. I was able to return the truck and exchange for a new truck with < 3000 miles on it.

Cheap prices and the truck worked. About all I can ask for.

Be aware of the after-hours pickup system. They do not request information and pictures UNTIL you press the ready for pickup button. In my case, I was picking up my truck in a dark parking lot at 11pm. They require a picture of yourself + both sides of your ID. They also require the phone number of another person, a passport, or other documents you are very unlikely to have spontaneously on your person at the time.

Have had issues with Uhaul in the past not having truck available for my reservation, but not this time. Used online system for pick up and drop off. Used the 10' truck just to move the last of our large furniture pieces (had already moved boxes).

Uhaul kept stopping and the oil change signal would come on. We called about it but they said they can’t do anything unless we’re stuck and need roadside assistance.

Uhaul had the truck we needed, a lock for the back and a storage dolly for the timeframe we needed to complete our project. We needed to extend the time of our rental and it was easy to change.

Truck was fine, trailer lights didn't work.

The day before I moved I got a text telling me my truck would now be in a town an hour from where I live instead of the location I booked which was ten minutes away. Very frustrating!

Truck was clean and in good condition.

The truck was okay. Uhaul is significantly more than renting a Budget truck one way, but I couldn't get the size of truck I needed with Budget. Also, I had reserved a couple dozen moving blankets, but Uhaul was only able to provide one dozen. Better than nothing I guess, but things weren't covered as well as they should have been, which at least partially contributed to a couple items being damaged.

I'm giving a below average rating of U-Haul because while the pickup location (Herndon on 606) was fine and the people were respectful and helpful, the dropoff location (Sterling on Cascades Blvd where I was told to drop the vehicle off) seemed extremely dangerous. It was in a run-down junkyard with a literal tent city behind it! Really horrible. My daughter and I did not feel safe at all and we left the area as soon as the online checkout process was completed - do not return your vehicle there if you can avoid it!

15 Ft truck. Truck ran great. Comfortable to drive. Truck does have a pretty good appetite for fuel.. abt 500 miles and about $200 in gas. At ~$4.00/gal

This is my fourth time to use U-haul to move. I like the convenience and flexibility of the service. Hope I can be better at driving trucks.

There wasn't an appliance dolly available that I requested; but nevertheless we were still able to complete the job with any issues.

Everything was fine except I reserved 60 furniture -ads but only got 24.

The 26 foot uhaul truck fit everything comfortably. It really is pushing it for a 2-3 bedroom though. Certainly wouldn't handle a 4 bedroom. 10x20 storage is definitely the same size as the truck.

Very good quality tuck. 26 ft truck fully loaded with trailer got 7.2 MPG. Love the low bed.

Great service as requested

is not given a receipt at the time of the rental do to their computer problems that morning and did not have the gas level correct,and cost me

Nice people, conscientious, good communication

Rented a truck from uhaul Bloomsburg. They were very accommodating and understanding of our needs! Originally had to reserve a 26', but the female representative was able to downgrade us to a 20' which was perfect.

Good equipment, poor service during pickup.

Elija & KC we’re on time & got things done ahead of schedule. Professional & courteous and helpful. They do whatever’s needed to get the job done. Removed laundry room door from hinges to fit washer/ dryer and hooked them up for us as well. Highly recommend them for your move.

Clean equipment, in good working condition.

The stores on both sides of our move were helpful and courteous, even though we had some delays getting to the stores. The professionals on both sides made it easy. Even though the truck we rented was older, it had plenty of power to haul a full load and pull a car hauler. It was also clean.

UHaul told me I only needed a 15' truck and I should have rented a 20'. As a result, I have to store stuff in my old city and rent a truck to drive 8 hours one-way to pick up the stuff and drive back another 8 hours. They also told me I didn't need the 4 dz. furniture pads that I ordered and would only give me 2 dz. and the movers ran out of furniture pads half way through the move. If you know what you want, don't let an employee at UHaul intimidate you in to something they think you need. This is ending up costing me way more than what it needed to.

Truck was a little old, but definitely did the job

Truck there when I arrived. Check out easy.

Everything went as planned. Truck drove well

They gave us a truck with a broken a/c and a sketchy transmission. I will not use them again.

the truck had no cruise control, the air-conditioning cut out when climbing a grade and the seats were uncomfortable.

The local U-Haul rental office I used was efficient, had the equipment I wanted, and made sure I understood the contract. Their equipment got back home safely.

Mileage ended up costing much more than we thought, but overall, it was good.

I picked U-Haul because they have a large network and I've used them in the past. I had to spend an hour on the phone a couple days before pick-up to actually get everything confirmed, despite having a reservation for weeks in advance. Upon pick-up, reserved equipment was also missing from the truck, so I had to spend some extra time getting that sorted out with the front desk. Despite those annoyances, the truck was in great shape and easy to drive. Air conditioning kept up during long drives in a heat wave. Drop-off was easy. I will definitely consider U-Haul again in the future.

The reservation process was fine and the truck and vehicle transport were of fine quality. Everything else was TERRIBLE. My vehicle and transport were each 45 minutes away from my move location in OPPOSITE directions. Then they upgraded me to a gigantic 26' truck plus the trailer, which was a beast to drive. To their credit, they did give me complimentary miles to offset the craziness of picking up the equipment. But THEN I had to spend an hour trying to pick up the truck--which felt like the worst escape room ever--because the location was in BFE and their call center was bogged down from high call volumes. Luckily my movers were still able to help. Then I had to get to the other location in time to get my auto transport before they closed. All the while UHaul is /calling/ me multiple times to remind me that I have to get the trailer before noon. Yeesh. That only gave me a little over an hour to move everything. When I arrived at the second location, the trailer was stashed in the back where the massive truck couldn't get to. Thank goodness the owner was willing to come in on HIS DAY OFF to help out. Finally, the return location was backed up and I had to wait an additional 40 minutes to drop off my keys. It was a mess from beginning to end. I may have saved money but it was the worst moving experience I have ever had.

Great service, and clean working equipment

They didn't have a cohesive understanding of our rental (between the website, pick up location, and drop off location) which slowed down our rental process and was quite annoying.

One day prior to picking up the rental, Uhaul called to say that there were no auto transports available at my location. I had to drive 100 miles round trip a day prior to pick up the transport, then the next day (My original pick up day) the original site had two transports returned. I wouldn't have to have wasted three hours and $50+ in gas if they had a system to let sites know what was coming in.

Uhaul is a very reliable company that makes moving yourself cheap and affordable.

That's another story...they promised me additional miles due to various issues, then charged me additionally at the end. Again, I've never had this happen. Maybe this a Baltimore thing.

We've used Uhaul for multiple moves, and they are always easy to work with and have lots of locations to pick up and drop off.

Equipment clean and in good mechanical condition

I've never, ever had a problem with UHaul.

the u haul truck was just that. a u haul truck that got 6 - 8 mpg. not very comfortable but got the job done

) they told me they couldn't help me, call haul road service. 2 hrs later they got back to me