Truck was ancient and filthy. Check-in software was terrible. It was running on fumes but the contract showed that the tank was a quarter full. Blankets that were supposed to be in the back were not. I won't use them again.

One truck tire should have been replaced before renting.

Never rented/driven a uhaul truck before. Rented small truck - both pick up and drop off locations were great. Very easy.

The Team did everything they promised. Very courteous and hard working. Will use again!!!!

Easy process to book the truck online and pick it up at the service center. The truck ran well and it only took a few minutes to return the truck and finish the return process. Very friendly staff.

Picked up truck without delay.

They contacted me several days after my reservation to say they couldn't provide a truck for me at the requested location. I ended up having to drive way out of the way to pick up a truck very early in the morning as not to be late for the move helpers.

Service at pickup and dropoff could be better. After several very frustrating experiences in the past year, I absolutely detest U-Haul's 24/7 dropoff/check-in process. It does not work well with an iPhone. Even though I enabled location services (as the app directed), it would not recognize my location using my iPhone. After much time and hassle, we were able to get it to recognize my husband's Android phone one time. The other time I spent a good 45 minutes on hold and then bailed when the local operator arrived to manually check our truck in.

They made getting the truck easy and it was clean

the only company I have ever used

Very Good. I make my reservations in person and confirm in person the day before.

The truck was not in the location I reserved, and as a result I had to drive into the city during rush hour to get it. Also, the self check-in app did not work, so I had to pay their $20 fee.

There were so serious issues but Brenda was able to make everything right.

The staff at Sportsman Feed and Supplies was very friendly, and kind. He made sure that I completely understood all of U-haul's policies and process before I left the lot with my truck. Wonderful overall experience with the staff at this location!

Good so far. Great rate.

Great help from Handy Hands Labor! The guys were on time, friendly, and very efficient at unloading our contents.

On time and amazingly fast

Clean truck, safe and comfortable. Fit everything.

Used Penske as well and they were great also.

The Company DID provide the truck I reserved, but they hedged in a way that made me nervous about whether we'd actually have a truck.

Very quick and easy. Pleasant and smooth interaction.

Have used them before, easy to set up, use and return, quickly. Not affordable for across country moves.

Rented 15' truck for IL to FL move

Very accommodating. .

Thank you UHaul for a quiet, safe, moving experience! The truck was the right size, available when we needed it!

Truck wasn't ready, was dirty and the employee arrived 15 minutes late to open the store. She worked hard to get it ready but not what you expect when you show up to get your vehicle and you have expensive movers waiting.

cost of rental truck ended up being more than what was explained to me over the phone.

phone support is terrific, in store is rough

Our entire move went very smooth

Ammy helped me at checkout. The checkout app was not working to dispute the damage on the passenger door that was not marked and said when I returned it would not be an issue. The app sometimes has issues. When I returned, the check in crew said they were aware of the preexisting damage as Ammy ensured me would be the case upon return. Checkout was easy and the crew was polite and all went well. The truck had no issues but could use some Freon.

20' truck rental. Truck performed well. No mechanical issues. Line was long at Uhaul picking up in Austin, TX but easy return in Boulder, CO.

Wipers were awful and gas mileage even worse.

no dolly with my rental ... that i requested.

Good truck..no problems.

I rented an 8' pickup truck to move from one unit to around the corner to a bigger unit. Kari (San Jose Blvd location) was very nice and quite likeable. She processed me quickly and was very nice.

My particular pick up location was a pain, but the truck was clean and in good condition.

Changed days when needed extended time for rental. Were. There when needed

Truck was ready on time for pick up and drop off site was convenient and easy

Excellent professional treatment

Please publish this!

No complaints. Service was as expected.

helpful, efficient, and clean

Totally adequate and appropriate for the cost

Uhaul is experiencing truck shortages, so our pick up location changed twice, but they were very accommodating and they credited us miles--online mobile phone check in made the process very fast.

Truck not available where I scheduled it. Had to drive 30 miles to get one.

Miserable experience. Will never give them another dollar. Truck was in poor condition (cracked sideview mirrors that you couldn't see out of) and felt like it was about to break down at any point - it felt very unsafe. We rented dollies and furniture pads and were told upon our arrival that they "ran out" so we had to do the whole move without dollies, making it take so much longer but we also could not extend the truck rental. The woman was so rude, couldn't care less about anything and acted extremely unprofessional. I don't understand how they are still in business.

Great truck, with a fully loaded truck it was able to navigate the passes on I-40 going through the Blue Ridge mountains (Tennessee to North Carolina) without dropping below 55 mph (except where speed limits applied).

The truck drove very well. It wasn’t clean when we picked it up, and the “check engine” light was on the whole way, but there were no problems at all. It was very comfortable and easy to drive, even for a 26’ truck.