When I went to get the truck, someone had stolen the gas cap and they knew it the day before they made the reservation. "Oh, one thing I forgot to mention" So they stuffed a Walmart bag in the hole an taped it up. I asked the guy, How am I supposed to fill up the tank? He said, "Got any Tape?" I had to drive all the way across town to get another truck. 3 hours wasted.

Standard to be honest

Cheap and painless :)

6x12 trailer, plenty of space.

They were late, unprepared, and recklass

its uhaul what do you expect

Very polite, helpful, pleasant and affordable. Very easy!

I gave Average because used app to return vehicle. Kind of a nightmare.

Truck was acceptable; no issues with it.

Driven by relative and no problems

I rented a truck from 56th and Good Hope. Do not go there if you're in a hurry. There was only one person working in the store when I purchased a TV box at 7:30 am and when I picked up the truck at 9:00 am the next day. The attendant explained to me that he was outside. I could not believe that no one in the store to assist customers. Because of this, after purchasing my tv box, I had to leave it in the store because I couldn't fit it in my vehicle. He sold me the box and when back outside I suppose. They are short staffed I suppose. Also, the day I came to pick up the truck, again the store was vacant. Once he came back in the store, he moved at the pace of a snail. I won't ever go back to that location. There was more, but I'll stop here. I don't want to write a thesis.

Used U-Haul on Colonial Dr. for other moves. Very polite and professional, easy to work with.

Newer equipment, clean.

Pick-up location was a little hard to find, but all else was fine

I don’t know much about trucks but it seemed clean and no hiccups with our move!

Rental process at location was used by app. Unacceptable time ( almost two hours) to get the truck and no one at the office to help. We had the moving help coming and gave ourselves plenty of time to get the truck to our location to load it but almost missed the helpers due to delay in getting the truck.

It was conveniently located at both ends of the move

Easy pickup, easy drop off. Price has increased 100% since 3 years ago, but I guess that is to be expected with current administration. Literally 3 years ago had a bigger truck and moved from VA to MD and back for less cost. This year had to rent a smaller truck in MD and drive one way.

I have used U-Haul several times for moves throughout the years. The ability to complete most of the information on the website save a lot of time when I got to the office.

Truck showed a little weird, but other than that, it did the job and got me while I was gone

Having to drive 25 miles out of our way to pick up a truck that was not what we ordered (20' truck became 26') way in advance is unforgivable. When we got closer to home, we saw the nearby agent had MANY trucks, we cannot understand why this didn't work for us. Agent at pickup site had no useful knowledge.

The location for pick up was at a storage facility with a great selection of choices. The pick up process was quite easy and online too. To do a DIY type move locally, this is a good option. Mileage will be extra and adds to the cost plus gas of course. Rent your own truck and hire help for the moving part.

Received what I contracted for when I contracted to receive it.

We provided the transportation vehicle

No problems, very friendly.

The truck was great. They always run out of trucks in our area even though I have a reservation. I end up having to drive significantly out of the way just to pick it up.

The guy on the Youngstown end was kinda distant.

We used a Uhaul trailer

Used mobile pick-up and it was a breeze.

I'm a dedicated customer. Always efficient and helpful with all the right things you need.

Easy pickup and return

I went to the location to pick up the truck and my wife dropped me off. After waiting 25 minutes, they informed me the truck was at an another location, even though I went to the correct location. They simply did not have the truck. I had to run almost 2 miles to the other location since I did not have a car. And, the guy at the first location, who was by himself, was rude to me.

The only issue we had was with the return locations being too small to accept the size of trucks we had. We ultimately had to keep them longer than we needed to. Didn't cost us anything though, just inconvenient.

Uhaul unattended app froze several times. I had used it before with no issues.

Picking up the Uhaul took a lot more time than we anticipated.

Truck was new and clean. No issues with it at all.

Guys at the Rochester Uhaul are awesome, equipment was clean, service was very timely.

I prefer U-Haul, as their trucks are easier to work with and they use unleaded gas instead of diesel.

Good communications with the team.

Truck was good. Customer service was good on both ends. Good price.

No issues! Fuel charges for not filling it back at same level is kind of high, so I recommend filling it up yourself before returning.

Very good to work with.

Truck was noisy, seat doesn't recline or change position for someone as tall as me, otherwise OK; sucks up the gas, which was to be expected

Ordered truck with blankets, dollys etc nothing inside truck; completely empty of gas; shocks SHOT felt like being on a boat up and down on waves all the way up I 95, very complicated and frustrating return process; key kept getting stuck in ignition taking 20 minutes to remove each time

The 26' truck and blankets were in place and ready to go. It was very convenient to pick up and drop off too.

They didn’t have all our required materials at time of rental.

Provided us with a rental truck with empty gas. We did not reach the closest gas station.

6 x 12 Trailer. Packing only