I truly love the company as being one of the better and available diy moving companies around. Loses one star because size of truck and how much can be moved is not accurate. Had to leave things behind from apartment because not all fit in truck even though truck size was specified for that size apartment.

I rented from two different U-HAUL stores in Augusta, Ga. Both were excellent.

Think twice before you use them...

Everything was good until they charge $30 for refueling the car. Not for gas itself but for the refueling service. That doubled my costs.

Quick and competent service at the location for pick up and drop off.

gave me truck with ramp I did not have at 1st

Unfortunately and unbeknownst to us, our 15 foot rental Uhaul truck was infested with ants. We found this out the first day of driving and each day realized the infestation was beyond our control. We did our best to manage and exterminate the ants however they did get into our belongings. As a result, we had to inspect every single box, bin, furniture to review what items were contaminated and trashing them immediately upon unloading. Our mover experience was wonderful however it is extremely frustrating to throw out your belongings after driving them across the country. We are in the process of filing a claim with Uhaul due to the cost of damages, time required for cleaning, and compensation for overall exeperience. We paid $2700 for the Uhaul rental, $1000 in gas, and lost many items in the process. At this time, I do not recommend Uhaul due to the poor maintenance and inspection of vehicles. Make sure you shrink wrap all of your furniture, boxes, bins, and items.

Quick pickup, quick drop off. No issues at all- great experience at both ends.

Uhaul saved the day! I had originally booked a moving truck with another company that started with a "B". Had the confirmation & called a day before I flew in to pick it up. Got there & they didn't have it! Had moving helpers waiting on me. On the verge of panic, I went to the closest Uhaul & they were able to get me the size truck I needed in 15 minutes. Uhaul absolutely saved the day! Thanks Uhaul! J

They were professional and courteous.

The truck handled well, as did the car tow dolly. However, my reservation wasn't confirmed until 5 days before my move, which made me anxious, and even though I'd called twice to remind the company the time I'd be there to have the tow dolly attached, car loaded, it took 1 1/2 hours to get it finally done. Due to lack of workers, I think. The manager and others were as helpful as they could be.

It was super easy to pick up and return the rental through the 24/7 app pick up. I’m Not sure if it’s in the instructions I probably should’ve looked before but it requires additional verification, I think maybe if the contract holder and driver have different names. There’s an alternate contact option and the person has to be available to answer the phone, passport and/or your lease agreement and you have to choose 2. But it was still pretty easy and straightforward.

Good for quick rental, but just do 24 hrs so you have plenty of time to return. They nickle and dime you if you do not get there before closing time.

The truck we rented was clean and maintained.

as requested. but when they say you can drop the truck off anywhere, make sure they mean any where. you can drop it anywhere for a fee.

Using a U-haul or any self driving truck for the first time was my biggest scare. But I can confidently say that after my successful move of driving 225 miles of a U-haul 15 foot truck, its awesome and highly recommended.

Excellent rental experience. The option worked well for the size and distance of my move ( 3 miles). The truck was in excellent condition, very clean, the customer service was wonderful, I would definitely use them again,

The truck retyen instructions sent me to the wrong address. I wasted an hour trying to find the drop off location. The extra mileage racked up trying to find the drop off location cost me an extra $24

Easy pickup, great experience overall.

very clean truck , ran well and easy to get and leave

truck was a rough ride but sufficient

Easy to use. They did change my return location without asking me but it was luckily just a few miles down the road.

my experience was great fast and efficient and reasonable

Easy to make reservation

Easy, quick and a comfortable truck. Local rental, one day so it was simple.

Stress of no 26’ trucks or car trailers available but they found one an hour away and added miles to our rental. Moved from Colorado Springs to Panama City Beach. Budget truck didn’t even try to find a truck and trailer.

26' trucks should have back up cameras. An inspection should be done by Uhaul one of the 2 trucks rented didn't have right blinker or brake light working after a slight delay Uhaul had it all working again. All staff were kind, understanding and willing to help.

Our stuff was transported on time, safely, and in great shape. As long as we didn’t have to make any changes or need customer service, it was great. If we needed ANY customer service, it was a challenge and the app… the app is virtually worthless and slow to make any changes or do anything but make an initial reservation.

The lady who help me, saw that the truck I rented wasn't cleaned so she had to clean it before I drove off with it.

Good experience overall, required 2 trips with the 10 foot truck. A bigger truck may have been needed.

expensive and truck and big blind spots for driving

15' U-Haul truck and Auto Transport trailer (for a Prius). U-Haul was good and flexible enough to handle a few mid-course changes during our move.

Uhaul had my truck ready and eveything fit inside.

Renting a Uhaul truck definitely saved me more money. However, working with Uhaul to get the truck was tad frustrating -- customer service. If you have the money, just go with the moving company.

Rented 15' with auto carrier. Entire experience was good. Relatively new truck, nice box, drove well, and towed trailer nicely. I would use them again --- Paragon in Lake Havasu City & U-Haul regional planners.

The trailer lights went out and cost me a day.

U-Haul provided me with a truck that had known issues. The mechanic at the pickup site snickered as he asked me if I was traveling far, proceeded to reset the vehicle diagnostic code with his scanner, and allowed me to drive the 26ft moving truck with an attached car hauling trailer across country "2100 miles" even though I asked for another vehicle. The truck had little power, spit and sputtered under Excelleration, and the fuel milage reflected a vehicle that was not fully operational.

Very discriminatory, The lady at UHaul wanted to give everyone else a truck but not me and very upset when I said she is discriminating me. She said she will have to make me leave the premises. However, when I called customer service, they arranged for another truck at another location

U-Haul Palencia was super. Stephen took great care of me and it couldn't have been smoother.

I brought the household to Philadelphia from Pittsburgh for an unload and carry. I think that, 'We pick Things Up and Put Things Down' could have provided better equipment for them, but the crew said "No Problem" and did the job. The owner, Karim, was good, I lost no time, nothing was damaged, so no complaints

The trailer lights stopped working, so I had to wait for the roadside assistance. The guy was great, but I lost time and had to get a hotel.

I was happy the antique made it all the way through the move without breaking down.

Good job of location the truck size I wanted in a very busy season.

U-haul was easy to deal with. I had to keep the truck longer and it was not much more per day since I was not adding miles.

Nice customer service at the Fernandina Beach, FL location.

They changed the pick up, drop off and converted my one way trip to a return because “they didn’t have a one way truck”.

There was a little mix up on where the truck was parked, but after that, everything went smoothly.

Ease of pick up and return. Close to Hwy.