U-Haul® Reviews
Gave 1 star b/c I had to put 1to be able to comment. First the APP didn’t work properly to be sign in and get code for lock box to get the key. Took an hour dealing with that. Then the truck was inoperable. Took several more hours to find someone that was able to get road side assistance to come fix it b/c we refused truck until it was properly fixed & in good working order. It took several more hours to get that taken care of. In all it took a little over 4 hours just to get the truck to my house so movers could start loading it. Which, by the way the movers sat there waiting on us. Went thru their paid up time plus 2 hours that we had to do at the extra for and was being loaded. It took almost 9 hours we had to pay for when 4-5 was all that was needed. This is just for the crew hired to load. Since it was so late the crew waiting to unload at my final destination had to be canceled and rescheduled for the next day.
Got a 20' truck for our large items and furniture. This worked just perfectly. The challenge I had withy U-Haul was that I booked the truck + furniture pads and a hand truck. The pick up location didn't have furniture pads or hand trucks, and they failed to tell me that prior to pick up. Had I not called ahead, we wouldn't have known. I had to call all over Atlanta to find a place that had furniture pads, which I then needed to rent separately, adding a lot of stress to the day before our move.
The truck itself was fine. Upon picking it up, I needed to obtain 6 blankets/pads. They were tucked in a pile in the front of the store. Six were pulled out, dropped on the floor and kicked over to where I was standing. No offer to carry them to the truck after being drug across a filthy floor. Then I was handed the keys. I had to ask for a rundown on the truck's use since I had not used one before. I wanted to make sure I knew how to properly open/close the door and use the ramp. When I asked for this overview, the service provider acted as if I was imposing on his time. Whereas, upon return of the truck in another location, the Customer service was much improved