U-Haul® Reviews
We used both U-Haul Trucks and Dart Portable storage. We rented the U-Haul from Hennen Station in Shakopee. They were extremely friendly and had the truck ready to go when promised. The check-in and return process was simple and we were ready to go quickly. Dart was delivered the storage unit on-time and without any issue.
U-Haul trucks leave a lot to be desired. The most relevant problem is the terrible tie-down system used - it's terribly inadequate for any serious packing effort. Overall, the reservation system is spotty and with one-way rentals, you have no idea what you're getting or from where until the night before or the day of pickup.
U-Haul was very accommodating with my pick up and drop off locations, both ends the people were professional and nice. The truck was clean, ran great, and was relatively easy to drive. It did suck an awful lot of gas but was still much cheaper and I had more control over having someone else move the stuff. I would definitely use U-Haul again in the future.
I had to switch to Uhaul from Budget because Budget cancelled my reservation the day before move-in. This was not a last minute reservation either, it was made a week and a half in advance. Uhaul was good. Budget was the worst. They offered no reimbursement or compensation or even suggestions. The phone call was not helpful in offering me an alternative or what they could do for me. Instead all I was given was a cancellation and confirmation that, "No truck was available". I'm pretty sure I was told sorry, but an apology doesn't make the frustration and stress, not just for me but my movers who were already paid for, of rescheduling and trying to find another truck (I had to settle for a pickup instead of my original 16' truck). I'm just thankful Uhaul was able to help me and that their pickup was big enough.