U-Haul® Reviews
2nd rental in a 1 yr period.....last yr I had to leave a $1000 worth of tools behind because they didn't have my car carrier with the truck....this year the care center called me to try and limit my use of the vehicle I reserved....asking me about what I had to move.....if I rent a truck for 3 days I don't need to explain my daily activities to use your truck...my next move will be with RYDER TRUCKS
The 10 foot truck was a good size for the small one bedroom apartment. It was in good mechanical condition and clean. The staff were friendly. I had the truck for about four hours. The total cost was around $96. $19.95 for truck, around $15 for insurance, $14 for Hand truck & Dolly, 66 cents per mile (46 miles) AND gas.
Wes, the guy who handles U-haul rentals at Fairway Tire in Lenoir NC is a very dependable/responsible person. He will make sure you have the truck you need on the date and time you asked for. He will follow up with you to make sure there are no changes, and if there are he will make every effort to accommodate them. I would definitely recommend him to anyone looking to rent a truck.
Seriously under estimated truck size and our belongings. We decided we really need to downsize. Hope to never have to do a do it yourself move again. Past moves were company relocation paid for and had everything done for us. It's tough work! Would look into other truck rentals though if we have to do it ourselves again to compare with U-Haul as far as pricing.
I will never use UHaul again! I rented a 26 ft truck and a 5x8 trailer. The trailer connection was not done correctly from the beginning and had to stop at 2 different Uhaul locations to connect the electrical properly. The truck was a really beat up truck. I asked if that was the best one we could get since we were travelling 3,000 miles. They assured me it was fine. The connection from the antifreeze hose to the radiator burst off because there was no clamp on the hose and we lost all antifreeze and water while in the dessert! This happened 2 times until we had to go 70 miles out of our way to get a set of clamps to fix the problem ourselves and also had to get more antifreeze. We called Uhaul and they said it would take hours for them to get to us while stranded in the hot dessert! And from the start, the power steering didn't work while trying to make turns. We called UHaul and they said they couldn't get to us for hours to fix the power steering, and we waited and they only replaced a belt, but that still didn't fix the power steering problem! At one stop at a UHaul center in ElPaso, I told the manager that I wish we had a different truck and he said that we could get another one but NEVER informed us that UHaul would pay to have my belongings transferred into another truck, which I found out they would pay this! Then in Pheonix, AZ, we stopped at another UHaul center with problems with the air conditioning and informed them of this but nothing was done. The whole trip was wrought with major problems which could have cost us loss of life or a horrific accident! Again, I will NEVER use UHaul, and hope others take heed to the horrific problems I had with using UHaul!!!…...