U-Haul® Reviews
Their guys that helped were very nice and courteous to everyone in our family. However, they were late both days they came to help us. Each day they showed up about 2 hours late and while they were there, I will say they moved pretty slow emptying the trailer. The only way we were able to speed things up was when my friend and I got in the moving truck and started handing things to them.
We rented the u-haul from 7 to 3 with the understanding that our movers would be there in the morning. The original company we hired changed the time and could not guarantee the could be there before 2 pm and u-haul could not allow us to keep the truck any later than 3 so luckily AJ Movers stepped and had us moved in time to get the truck back in time.
We weren't able to pick up the truck at the place we reserved so we had to drive a half hour away just to get it then two hours into an eight hour drive the truck broke down and we had to wait two hours for someone to come fix it. We were not offered any money back or discounts for these setbacks. I will not rent from Uhaul again.
Quick, easy to schedule over the phone. Ordered a 14' truck which didn't come in early enough for my scheduled pick up time, so they upgraded me to a larger truck free of charge. Return policy is easy and gave ample time to load and unload the truck. Would recommend Uhaul to anyone looking to rent a moving truck.
I would give them ZERO stars if it would let me ! They damaged just about everything they touched - my furniture, the house I was moving from, & the new condo I was moving to ! They were not experienced movers or professional - they took 6 smoke breaks & 2 personal calls during my 4 hours of hell with them ! They had NO idea how to move furniture or pack it in a Uhaul (they turned what should have been one trip into two!). They left when I called their supervisor & the company promised me they would send a supervised team to finish my move as well as fix &/or pay for my damages - & now they will not take my calls. Please send the extra money & call 2 Men & a Truck ! You do NOT want to put yourself through the hell I am still going through - it is NOT worth the $$$ !