U-Haul® Reviews
Terrible. I have rented from uHaul for over 20 years. I have never received such patched up, crap equipment. The drive which normally taked 4 hours took over 9. I lost money on waiting movers because I couldnt get there as scheduled and sat in a NO AC hot box in July. Not an apology, apethetic at best. Uhaul has declined.
Rented two U-Haul trucks within a month to complete my move. The first time, my truck order was incorrect and all over the place. This more recent time went much smoother. Customer service on location was good. Phone ordering system could use improvement. Truck was decent. Price and location worked well! Would use them again.
We had a blowout in Gallup, NM on the trailer hauling the car and we waited about two hours while they dispatched someone from Grants, NM. The uHaul service people were very nice and did follow up to make sure we were back on the road. We moved to Manteca, CA and were told we had to return the truck to Salida, CA. When we took the truck back, we went 50 miles more than what we were supposed to (we stopped in Kingman, AZ to sleep at a motel) but weren't charged. I would use uhaul again, next time I would get some added mileage for stopping at motels, etc.
We got really lucky with John Harvath of APlus Moving, we wondered whether we should do it ourselves and a health issue decided for us. From what I know now, I should have chosen a professional right away. John was on time - 6am - and we were on a tight schedule. He worked hard and steadily. I was very impressed with the thought and planning he put into the packing, but after unloading it ourselves at the other end, I am really amazed with the intelligence of the stacking and tightness of the fit. A true professional with experience to back it up. All along the day, John and his helper Harry were also really pleasant and conversational. Best money spent recently.
Overall a great and timely move. The two movers were polite, and bought everything needed to secure all my things. I would recommend and or use them for future needs. Over the years I have become skeptic about online advertisements because you know very little if anything about the company, but this experience has given me more confidence than I had previously about hiring companies or people I did not know.
The place we were supposed to pick up truck (Woodinville), did not have it and told us we could get one 20 miles away (Shoreline) the next day!! We had movers coming the day we reserved the truck (which was confirmed). When we went to the Uhaul place in Lynnwood to get a truck, they had at least 20 trucks and it was complete chaos. Not what I expect from U Haul.
The vehicle was fine. It ran well and was pretty easy to drive. I was pleased with the vehicle. I was fine with the pick up of the vehicle, though the gentleman that helped me was in no hurry at all. It worked fine. Drop off was the same as in the kid was in no hurry to get my vehicle checked in so I could get on my way. But overall it was a fine experience. I would definitely shop around before going with u haul again to see what compares as far as price and service.