U-Haul® Reviews
There was damage done to my wood furniture, metal beds and a box that was clearly marked fragile and do not crush. Metal beds wer packed against wooden furniture with no pads causing rub marks.Metal beds were packed metal against metal causing rub marks and paint removal. A heavy box was stacked on a box labeled Fragile do not crush which was crushed.
U-Haul would've been fine, but their communication and scheduling of where to pick up vehicles is confusing and annoying. You don't know where you will be picking up the truck until the day before, and even then it's not really confirmed. And you can't reserve two trucks with one reservation. However, the people at all the U-Haul centers were nice and the equipment had no problems.
The truck itself was great for the move. However, we were also towing a 2010 GMC Acadia. Upon arriving at the center, the trailer we were assigned could not strap the tires down, and as such, we were forced to deflate them a bit. Throughout the 1,300 mile trip, the straps flew off, requiring us to pull off the road to reset them. However, as I said, the truck itself and the service at the center were very good.
At the last second the rental truck got switched from the 17 foot truck I reserved to a 26 foot truck 10 miles further away. The folks at the farther away rental center were able to set me up with a 17 foot truck for a shortened time window, but it was more aggravation and running around than I expected.
Had two helpers, George and Mike. They showed on time, walked in, looked around and started to work The only time they took a break or sat down was when we were traveling to the unload location. They were professional and polite. I hope to never have to move again but if I do I would definitely use HireAHelper and hope I get two workers like George and Mike
They were actually early which we were thankful for! The two gentleman were very nice and very fast. A little careless with our items, we lost a roller off of a file cabinet. Thankful my husband had done the taping and packing before they arrived. Other then that we were very pleased with the energy of the two gentlemen.