U-Haul® Reviews

Miss Z

Eugene, OR
Wrote a review on 5/19/2014
Uhaul Truck Review
(5 out of 5 rating)

I was so pleased that everything with the move was smoothly done from beginning to end.

Distance: 25 mi
Cost: $25.00
Per. Mile: $1.00
SqFt. Moved: 150

Sara B

Williamsburg, VA
Wrote a review on 5/19/2014
Uhaul Truck Review
(3 out of 5 rating)

Booked my reservation weeks in advance, was told the day before that it had been changed to a location an hour away and at a pick up time after my movers were supposed to arrive. Worked out okay -- but I had to call back 3 times before I found an employee who was willing to look up other trucks for me on the phone.

Distance: 50 mi
Cost: $250
Per. Mile: $5.00
SqFt. Moved: 2,000

Simon F

Chicago, IL
Wrote a review on 5/18/2014
Uhaul Truck Review
(5 out of 5 rating)

They got us out of a bind since Budget didn't have the truck we reserved 2 weeks ahead. They had awesome customer service!

Distance: 38 mi
Cost: $250
Per. Mile: $6.58
SqFt. Moved: 2,000

Melissa M

Mooresville, NC
Wrote a review on 5/18/2014
Uhaul Truck Review
(5 out of 5 rating)

Uhaul personnel were very kind and courteous. They were very helpful. Would definitely recommend.

Distance: 1 mi
Cost: $70.00
Per. Mile: $70.00
SqFt. Moved: 1,900

Sal A

Pooler, GA
Wrote a review on 5/18/2014
Uhaul Truck Review
(3 out of 5 rating)

Would recommend All Star moving in the future.

Distance: 15 mi
Cost: $150
Per. Mile: $10.00
SqFt. Moved: 1,200

Karen W

Jersey City, NJ
Wrote a review on 5/18/2014
Uhaul Truck Review
(4 out of 5 rating)

The rental process online was fine and easy to do. I also did the pre-check-in the day before because I had a small window between picking up the truck and arrival of the movers. With all that done the pickup still wasn't smooth, mainly because there was only one person in the office to handle paperwork and get the trucks. She was very accommodating and apologetic but it took 45 mins for us to finally get the truck. I ended up leaving to go back home to meet the movers while my husband waited for the truck. I've used UHaul before without incident so I probably will again. I think it was just a one-off thing (I hope) and the woman at the counter did her best to make up for our inconvenience. Thank you!

Distance: 5 mi
Cost: $30.00
Per. Mile: $6.00
SqFt. Moved: 900

Nick D

Spokane, WA
Wrote a review on 5/17/2014
Uhaul Truck Review
(5 out of 5 rating)

Great easy to use truck. Have used UHaul before, great service and staff very quick and helpful.

Distance: 350 mi
Cost: $400
Per. Mile: $1.14
SqFt. Moved: 2,000

Roger D

Blauvelt, NY
Wrote a review on 5/15/2014
Uhaul Truck Review
(4 out of 5 rating)

UHaul Truck was old, guzzled gas, but totally capable and Larissa, the UHaul Sales Consultant, was very knowledgeable and professional.

Distance: 5 mi
Cost: $150
Per. Mile: $30.00
SqFt. Moved: 2,000

Melissa M

Duvall, WA
Wrote a review on 5/15/2014
Uhaul Truck Review
(5 out of 5 rating)

The staff was very friendly.

Distance: 7 mi
Cost: $100
Per. Mile: $14.29
SqFt. Moved: 1,200

Chris W

Beaufort, SC
Wrote a review on 5/14/2014
Uhaul Truck Review
(5 out of 5 rating)

UHaul on Hercules Ave in Clearwater, FL, was amazing. They connected the car hauler to the truck and gave excellent advice on periodically checking connections during the drive. All equipment was clean and in good working order. Very professional!

Distance: 400 mi
Cost: $550
Per. Mile: $1.38
SqFt. Moved: 1,300

Azita P

Los Altos, CA
Wrote a review on 5/13/2014
Uhaul Truck Review
(5 out of 5 rating)

Great moving company! Would use them again!

Distance: 35 mi
Cost: $100
Per. Mile: $2.86
SqFt. Moved: 1,000

Kathryn F

New Castle, PA
Wrote a review on 5/12/2014
Uhaul Truck Review
(5 out of 5 rating)

The Uhaul truck and supplies were clean, no problem with the return

Distance: 97 mi
Cost: $165
Per. Mile: $1.70
SqFt. Moved:

Frank Z

West Springfield, MA
Wrote a review on 5/11/2014
Uhaul Truck Review
(4 out of 5 rating)

Uhaul truck rental was great although I could not rent the truck that I wanted.

Distance: 15 mi
Cost: $85.00
Per. Mile: $5.67
SqFt. Moved: 3,000

Elizabeth R

Largo, FL
Wrote a review on 5/11/2014
Uhaul Truck Review
(3 out of 5 rating)

Truck was not as reserved - it was an ordeal to pickup but once we settled for one the truck was new and really hauled butt on the highway compared to budget for the same size truck.

Distance: 550 mi
Cost: $460
Per. Mile: $0.84
SqFt. Moved: 1,700

LInda W

Citrus Heights, CA
Wrote a review on 5/11/2014
Uhaul Truck Review
(4 out of 5 rating)

was ok, very smooth, got what we paid for. would recommend them again!

Distance: 20 mi
Cost: $100
Per. Mile: $5.00
SqFt. Moved: 1,000

Velores P

West Haverstraw, NY
Wrote a review on 5/11/2014
Uhaul Truck Review
(4 out of 5 rating)

The helpers were wonderful.

Distance: 1,300 mi
Cost: $970
Per. Mile: $0.75
SqFt. Moved: 1,200

Joseph P

Tucson, AZ
Wrote a review on 5/11/2014
Uhaul Truck Review
(5 out of 5 rating)

I have moved many,many times and have used Uhaul Truck Rental for most of them as a industrial electrican. This one was the same smooth and quick. I will use them again gladly.

Distance: 5 mi
Cost: $40.00
Per. Mile: $8.00
SqFt. Moved: 2,000

Lee G

Farmington, MI
Wrote a review on 5/10/2014
Uhaul Truck Review
(5 out of 5 rating)

The service at U-Haul center in Rockville MD was extraordinary!

Distance: 520 mi
Cost: $1,000
Per. Mile: $1.92
SqFt. Moved: 1,100

Lee G

Silver Spring, MD
Wrote a review on 5/10/2014
Uhaul Truck Review
(5 out of 5 rating)

Extremely courtesy service from the U-Haul rental center in Rockville MD

Distance: 520 mi
Cost: $1,000
Per. Mile: $1.92
SqFt. Moved: 1,100

James S

Little Elm, TX
Wrote a review on 5/10/2014
Uhaul Truck Review
(4 out of 5 rating)

All in all, it was a good experience.

Distance: 350 mi
Cost: $500
Per. Mile: $1.43
SqFt. Moved: 1,500

Carla G

Columbia, SC
Wrote a review on 5/10/2014
Uhaul Truck Review
(5 out of 5 rating)

The guys at U-Haul were great. My truck made it from Knoxville to South Carolina and back without any problems!

Distance: 600 mi
Cost: $1,500
Per. Mile: $2.50
SqFt. Moved: 1,200

Nancy W

Chesapeake, VA
Wrote a review on 5/9/2014
Uhaul Truck Review
(2 out of 5 rating)

I don't think I will be using uhaul again in the near future

Distance: 25 mi
Cost: $116
Per. Mile: $4.64
SqFt. Moved: 300

Jessica H

Springfield, VA
Wrote a review on 5/9/2014
Uhaul Truck Review
(5 out of 5 rating)

I rented from the Newington Station.

Distance: 25 mi
Cost: $100
Per. Mile: $4.00
SqFt. Moved: 1,200

Doug H

Kansas City, MO
Wrote a review on 5/8/2014
Uhaul Truck Review
(3 out of 5 rating)

Decent prices, decent trucks, not the greatest availability.

Distance: 5 mi
Cost: $40.00
Per. Mile: $8.00
SqFt. Moved: 900

Bonnie B

Arlington, VA
Wrote a review on 5/8/2014
Uhaul Truck Review
(5 out of 5 rating)

Great truck and nice customer service

Distance: 10 mi
Cost: $36.00
Per. Mile: $3.60
SqFt. Moved: 1,200

Peter K

Boulder, CO
Wrote a review on 5/7/2014
Uhaul Truck Review
(5 out of 5 rating)

Both the Uhual customer service and the truck rental worked out great.

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Stephan G

Boca Raton, FL
Wrote a review on 5/7/2014
Uhaul Truck Review
(5 out of 5 rating)

Easy to rent! Will use again

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Guy O

Dickson, TN
Wrote a review on 5/7/2014
Uhaul Truck Review
(5 out of 5 rating)

Almost all could be done on line.

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Michael M

Urbana, IL
Wrote a review on 5/6/2014
Uhaul Truck Review
(3 out of 5 rating)

Poor customer service at UHaul

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Nursine J

Pittsburgh, PA
Wrote a review on 5/6/2014
Uhaul Truck Review
(5 out of 5 rating)

Perfection! I picked up my 10" truck from Dependable Brake guy at 1110 Saw Mill Run Blvd, Pittsburgh, PA 15226 and returned it to Vernon, NJ. The UHaul truck was clean, drove like a car, easy - just nothing but good stuff to be said. Great experience and excellent qualify vehicle.

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Ken C

Plainfield, NJ
Wrote a review on 5/6/2014
Uhaul Truck Review
(4 out of 5 rating)

Truck was an older model but did the job.

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Craig B

Santa Monica, CA
Wrote a review on 5/5/2014
Uhaul Truck Review
(4 out of 5 rating)

The truck rental was easy. I like the U-Haul trucks and the place is very close. I also liked to being able to drop off the keys after closing.

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Acie P

Montgomery, TX
Wrote a review on 5/5/2014
Uhaul Truck Review
(4 out of 5 rating)

Good and friendly service in Dayton, OH and Willis, TX

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Heather A

Weaverville, NC
Wrote a review on 5/5/2014
Uhaul Truck Review
(5 out of 5 rating)

Uhaul did a great job of making sure the trailer lights work.

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Michelle J

Bluffton, SC
Wrote a review on 5/5/2014
Uhaul Truck Review
(3 out of 5 rating)

We used the online express check in but when we arrived the check out was still lengthy. The truck was in ok shape. Other than that the rental was fine.

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Claya C

Temple, TX
Wrote a review on 5/5/2014
Uhaul Truck Review
(5 out of 5 rating)

Very pleased with the U-Haul availability at the Lockaway & Storage location in Belton, TX and that the truck was ready for me upon arrival. Will definitely use again!

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Dan M

Lititz, PA
Wrote a review on 5/5/2014
Uhaul Truck Review
(2 out of 5 rating)

Need to learn to cater to customers---not dictate. They seem to have forgotten that they work for the customer.

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Stacey B

Manassas, VA
Wrote a review on 5/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Excellent service and very accommodating!!

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Liliane H

Fairfax, VA
Wrote a review on 5/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Very satisfied and happy with their service.

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Joe R

Houston, TX
Wrote a review on 5/3/2014
Uhaul Truck Review
(5 out of 5 rating)

After many years they really have it down to a science with many things thought through carefully. It's no fun driving a truck pulling a trailer for 800 miles, but they made it as easy as it could be. They were prompt, courteous and helpful. I have used them before and would again -- if I ever have the misfortune of having to move again.

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Russell A

Fort Leavenworth, KS
Wrote a review on 5/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Showed up to the Storage Box franchisee in Leavenworth and it was all ready to go. They helped carry out the pads and dollies, and amended the contract as needed. Great local operation! Call 'em direct, not the national number.

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Lyndsey W

Brooklyn, NY
Wrote a review on 5/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Used a cargo van, 2-day rental. Drove from DC to Brooklyn. We needed to return the van with 3/4 of a tank of gas. The gas gauge was much slower than we realized,

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James C

Clifton Park, NY
Wrote a review on 5/2/2014
Uhaul Truck Review
(5 out of 5 rating)

Large truck, clean. Did the job.

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Heather M

Woodstock, GA
Wrote a review on 5/1/2014
Uhaul Truck Review
(5 out of 5 rating)

I have rented Uhauls several times in my life, but now that I have found a locally owned/managed store front in my area (Kaotic Kustoms in Woodstock), I will be sticking with them for my truck rental needs. Very curteous and helpful staff - highly recommend!

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Sally W

Bethel, CT
Wrote a review on 4/30/2014
Uhaul Truck Review
(5 out of 5 rating)

Accommodated us very well even though a mistake got made on reservation.

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Annis A

Melvindale, MI
Wrote a review on 4/29/2014
Uhaul Truck Review
(4 out of 5 rating)

They truck was ready and clean. No problem with the reservation. I have used they several times and will continue to use their service.

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Justin M

Littleton, CO
Wrote a review on 4/28/2014
Uhaul Truck Review
(5 out of 5 rating)

No complaints, easy to work with.

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Michael D

Englewood, CO
Wrote a review on 4/28/2014
Uhaul Truck Review
(4 out of 5 rating)

Not enough staff in the pickup location.

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