U-Haul® Reviews
Booked my reservation weeks in advance, was told the day before that it had been changed to a location an hour away and at a pick up time after my movers were supposed to arrive. Worked out okay -- but I had to call back 3 times before I found an employee who was willing to look up other trucks for me on the phone.
The rental process online was fine and easy to do. I also did the pre-check-in the day before because I had a small window between picking up the truck and arrival of the movers. With all that done the pickup still wasn't smooth, mainly because there was only one person in the office to handle paperwork and get the trucks. She was very accommodating and apologetic but it took 45 mins for us to finally get the truck. I ended up leaving to go back home to meet the movers while my husband waited for the truck. I've used UHaul before without incident so I probably will again. I think it was just a one-off thing (I hope) and the woman at the counter did her best to make up for our inconvenience. Thank you!
After many years they really have it down to a science with many things thought through carefully. It's no fun driving a truck pulling a trailer for 800 miles, but they made it as easy as it could be. They were prompt, courteous and helpful. I have used them before and would again -- if I ever have the misfortune of having to move again.